Parking Enforcement Supervisor - Driving

SP Plus•Akron, OH

1d•Onsite

About The Position

The Parking Enforcement Supervisor monitors designated streets, lots, garages, public areas, or an entire campus for compliance with parking policies and may supervise enforcement officers and assist with related clerical and office work. The role provides customer service and parking information, issues citations and warnings, and impounds, boots, or relocates vehicles as directed. The supervisor may work alone and is expected to use sound judgment, tact, and diplomacy when interacting with the public. The position also trains enforcement officers, supports customer satisfaction programs, assists with parking facility and equipment maintenance, helps secure parking revenue, and supports event parking and permit sales. Additional duties include helping with progressive discipline, creating schedules and daily deployments, and reviewing or gathering parking-related data. Enforcement supervisors are not sworn police officers and have no arresting authority.

Requirements

Must be at least 18 years old at the time of hire.
Must have and maintain a valid state-issued driver’s license with a current address and an acceptable driving record.
Knowledge of the geography of the enforcement area.
Knowledge of hazards and safety precautions.
Ability to use a handheld computer.
Ability to operate a motorized vehicle or bicycle.
Ability to understand and apply parking regulations.
Ability to interact with others courteously and tactfully.
Ability to walk for extended periods.
Ability to work in all weather conditions.
Ability to exercise sound independent judgment and maintain a high level of customer service.

Responsibilities

Monitor streets, lots, garages, public areas, or a campus for compliance with parking policies.
Supervise enforcement officers and assist with job-related clerical and office work.
Answer customer questions about directions, events, building locations, and parking policies.
Issue citations and warnings using a handheld computer or manual tickets.
Impound, boot, or relocate vehicles as directed.
Train enforcement officers in parking-related duties.
Participate in programs to improve client and customer satisfaction.
Assist maintenance staff with parking equipment and facility upkeep, including inspecting lots, painting, cleaning and repairing meters and pay-and-display machines, and installing signs and posts.
Assist with collection and security of money received through parking meters, multi-space machines, pay-on-foot technology, and other parking revenue channels.
Support event parking, including setup, traffic control, collecting parking payments, and controlling lot usage.
Assist office staff with permit sales during peak seasons, including data entry, preparing mailings, and frontline customer service.
Assist with progressive disciplinary actions.
Create schedules and daily deployments.
Review and gather parking-related data.
Perform other related duties as assigned.