Parking Enforcement Officer - Driving

SP Plus•Harrisburg, PA

About The Position

SP+, a Metropolis company, is seeking a Parking Enforcement Officer to monitor designated streets, lots, garages, public areas, or a campus and enforce parking policies. The role includes providing customer service, issuing citations and warnings, and impounding, booting, or relocating vehicles as directed. Officers must be able to work alone and use sound judgment, tact, and diplomacy when interacting with the public. They may also support parking facility maintenance, revenue collection, event parking, and seasonal permit sales. Enforcement Officers are not sworn police officers and have no arresting authority. The position requires frequent standing and walking, including walking for extended periods, and work outdoors in varying weather conditions, including snowstorms and extreme heat. Employees work in and around traffic and must remain safety conscious. The role is based in Harrisburg, Pennsylvania. Pay is $17.00 per hour. Eligible employees may participate in the company’s benefits plans, including medical, dental, vision, flexible spending accounts, disability and life insurance, accident insurance, a 401(k), and paid time off.

Requirements

Must be at least 18 years old at the time of hire.
Must have and maintain a valid state-issued driver’s license with a current address and an acceptable driving record.
Knowledge of the geography of the area being enforced.
Knowledge of hazards and safety precautions.
Ability to use a handheld computer.
Ability to operate a motorized vehicle or bicycle.
Ability to understand and apply parking regulations.
Ability to interact with others in a courteous and tactful manner.
Ability to walk for extended periods.
Ability to work in all weather conditions.
Ability to stand, walk, use hands to handle or feel objects, and talk and listen.
Must remain safety conscious while working in and around traffic.

Responsibilities

Monitor designated streets, lots, garages, other public areas, or a campus to ensure compliance with parking policies.
Answer customer questions about directions, events, building locations, and parking policies.
Issue citations and warnings using a computerized handheld device or manual tickets.
Impound, boot, or relocate vehicles as directed.
Use proper judgment, tact, and diplomacy while working alone and dealing with people.
Assist maintenance staff by inspecting parking areas for maintenance issues; painting, cleaning, and repairing parking meters and pay-and-display machines; and installing signs, sign posts, and meter posts.
Assist with the collection and security of parking revenue received through meters, multi-space machines, pay-on-foot technology, and other means.
Assist event staff with event parking setup, traffic control, payment collection, and lot usage control.
Assist office staff with permit sales during peak seasons, including data entry, collating mailings, and frontline customer service.
Perform other related duties as assigned.