Parking Enforcement Officer - Driving

SP Plus•Annapolis, MD

2d•Onsite

About The Position

SP+, a Metropolis company, is hiring a Parking Enforcement Officer to monitor streets, lots, garages, public areas, and/or campuses for compliance with parking policies. The officer provides customer service, issues citations and warnings, and may impound, boot, or relocate vehicles as directed. This role requires working independently and using sound judgment, tact, and diplomacy when interacting with the public. Officers may also assist with parking facility upkeep, revenue collection, event parking, and permit sales during peak seasons. Enforcement Officers are not sworn police officers and have no arresting authority. The position is based in Annapolis, Maryland. The listed schedule is evenings only, 4 p.m. to midnight, with weekends required. Employees may work outdoors in varying weather, including snow and extreme heat, and in and around traffic. The stated pay rate is $19 per hour.

Requirements

Must be at least 18 years old at the time of hire.
Must have and maintain a valid state-issued driver's license with a current address and an acceptable driving record.
Knowledge of the geography of the enforcement area.
Knowledge of hazards and safety precautions.
Ability to use a handheld computer.
Ability to operate a motorized vehicle or bicycle.
Ability to understand and apply parking regulations.
Ability to interact courteously and tactfully with others.
Ability to walk for extended periods.
Ability to work in all weather conditions.
Ability to exercise sound independent judgment and maintain a high level of customer service.
Evening schedule of 4 p.m. to midnight; weekends required.

Responsibilities

Monitor designated streets, lots, garages, public areas, and/or campuses to ensure compliance with parking policies.
Answer customer questions about directions, events, building locations, and parking policies.
Issue citations and warnings for parking-policy violations using a handheld computer or manual tickets.
Impound, boot, or relocate vehicles as directed.
Assist maintenance staff by inspecting lots, identifying maintenance issues, painting, cleaning and repairing meters and pay-and-display machines, and installing signs and posts.
Assist with collecting and securing revenue from parking meters, multi-space machines, pay-on-foot technology, and other parking payment methods.
Assist event staff with event setup, traffic control, parking payments, and lot usage control.
Assist office staff with permit sales during peak seasons, including data entry, preparing mailings, and frontline customer service.
Perform other related duties as assigned.