Parking Enforcement Supervisor - Driving

Metropolis Technologies•Akron, OH

3d•Onsite

About The Position

The Parking Enforcement Supervisor monitors designated streets, lots, garages, public areas, or a campus to ensure compliance with parking policies and may supervise and train enforcement officers. The role also provides customer service, supports parking operations and events, assists with maintenance and revenue collection, and performs related clerical and administrative duties. Enforcement supervisors are not sworn police officers and have no arresting authority.

Requirements

Must be at least 18 years old at the time of hire.
Must have and maintain a valid state-issued driver's license with a current address and an acceptable driving record.
Knowledge of the geography of the area being enforced.
Knowledge of hazards and safety precautions.
Ability to use a handheld computer.
Ability to operate a motorized vehicle or bicycle.
Ability to understand and apply parking regulations.
Ability to interact with others courteously and tactfully.
Ability to walk for extended periods.
Ability to work in all weather conditions.
Ability to exercise sound independent judgment and maintain a high level of customer service.

Responsibilities

Monitor designated streets, lots, garages, public areas, or a campus for compliance with parking policies and supervise enforcement officers as assigned.
Answer customer questions about directions, events, building locations, and parking policies.
Issue citations and warnings using a handheld computer or manual tickets; impound, boot, or relocate vehicles as directed.
Use sound judgment, tact, and diplomacy when working independently and dealing with the public.
Train enforcement officers in parking-related duties.
Participate in programs to improve client and customer satisfaction.
Assist maintenance staff by inspecting parking areas, assessing maintenance issues, painting, cleaning and repairing meters and pay-and-display machines, and installing signs and posts.
Assist in collecting and securing revenue from parking meters, multi-space machines, pay-on-foot technology, and other parking revenue sources.
Assist event staff with event setup, traffic control, collecting parking payments, and controlling lot usage.
Assist office staff with permit sales during peak seasons, including data entry, preparing mailings, and frontline customer service.
Assist with progressive disciplinary actions.
Create schedules and daily deployments.
Review and gather parking-related data.
Perform other related duties as assigned.