Parking Enforcement Officer

Arizona State University•Tempe, AZ

3d•Onsite

About The Position

Parking Enforcement Officers with ASU Parking and Transportation Services support safe and efficient parking operations by patrolling university properties, enforcing parking regulations, and assisting faculty, staff, students, and campus visitors. The role calls for a strong commitment to customer service and safety, attention to detail, dependability, and the ability to work independently during assigned shifts. Available schedules are Monday through Friday: Tempe Campus, 6:15 a.m. to 2:45 p.m.; Tempe Campus, 11:00 a.m. to 7:30 p.m.; Tempe Campus, 2:30 p.m. to 11:00 p.m.; or Downtown Phoenix Campus, 6:15 a.m. to 2:45 p.m. Applicants may be considered for one or more schedules. Work schedules and locations may change based on operational and event needs. Overtime and additional hours may be available for parking operations and special events. The position is based at the Tempe campus, and driving may be required. The work is primarily outdoors and involves extensive walking and standing in varying weather conditions, frequent entry into and exit from ASU vehicles and carts, and regular interaction with customers. Employees use radios, handheld enforcement devices, computers, and related equipment, may lift and carry up to 50 pounds, and must respond to changing priorities in a fast-paced environment. Applicants must be eligible to work in the United States; ASU and Parking and Transit will not provide employment sponsorship.

Requirements

High school diploma and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
Must be eligible to work in the United States; ASU and Parking and Transit will not provide employment sponsorship.
If driving is required, must possess a valid U.S. driver's license of the appropriate class and required endorsements throughout employment.

Nice To Haves

Two years of parking enforcement or related experience.
At least six months of customer service experience.
Experience working in parking operations or enforcement.
Experience using parking management and access-control systems, including AIMS and Amano.
Experience documenting incidents and preparing detailed reports.
Background in law enforcement, security, or another regulatory role.
Evidence of effective communication.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Ability to work independently and exercise sound judgment.
Bilingual communication skills.

Responsibilities

Patrol assigned university properties and issue warnings or citations for vehicles violating ASU parking regulations.
Assist customers with directions, complaint resolution, vehicle lockouts, and battery jumps.
Use AIMS, Amano, and other parking systems to verify permits, document enforcement activity, issue citations, and assist customers.
Install vehicle immobilization devices and initiate towing or impoundment when required.
Document daily activities, customer interactions, incidents, and enforcement actions, and complete end-of-shift reports.
Monitor and report damaged or missing signage, malfunctioning parking equipment, safety concerns, and maintenance needs.
Direct traffic and enforce parking controls during university events and other high-volume activities.
Perform minor troubleshooting and repairs on parking equipment when appropriate.
Train new employees on enforcement procedures, customer service expectations, and equipment usage.
Prepare documentation and provide testimony in parking appeals or court hearings when required.
Operate ASU-owned, leased, or rented vehicles and carts on and between campus locations.
Perform other duties as assigned to support campus safety and parking operations.