Parking Enforcement Officer

SP Plus • Memphis, TN

1d • Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. SP+ operates a parking network with more than 23,000 employees at over 4,000 locations across North America and Europe.

The Parking Enforcement Officer monitors assigned streets, lots, garages, public areas, or campuses for compliance with parking policies. The role provides customer service and directions, issues citations and warnings, and may impound, boot, or relocate vehicles as directed. Officers may work alone and are expected to use sound judgment, tact, and diplomacy.

The position also assists with parking facility maintenance, revenue collection and security, event parking operations, and seasonal permit sales support. Enforcement Officers are not sworn police officers and do not have arresting authority.

Requirements

• Must be at least 18 years of age at the time of hire.
• Knowledge of the geography of the area being enforced.
• Knowledge of hazards and safety precautions.
• Ability to use a handheld computer.
• Ability to operate a motorized vehicle or bicycle.
• Ability to understand and apply parking regulations.
• Ability to interact with others courteously and tactfully.
• Ability to walk for extended periods.
• Ability to work in all weather conditions.
• Must exercise sound independent judgment and maintain a high level of customer service.
• A valid state-issued driver's license with a current address and acceptable driving record is required only if expected to drive a company vehicle or drive on company business.

Responsibilities

• Monitor designated streets, lots, garages, other public areas, or an entire campus to ensure compliance with parking policies.
• Answer questions about directions, events, building locations, and parking policies.
• Issue citations and warnings using a computerized handheld device or manual tickets.
• Impound, boot, or relocate vehicles as directed.
• Assist maintenance staff with parking equipment and facility upkeep, including inspecting lots, painting, cleaning and repairing meters and pay-and-display machines, and installing signs and posts.
• Assist in collecting and securing revenue from parking meters, multi-space machines, pay-on-foot technology, and other parking payment methods.
• Assist event staff with event setup, traffic control, parking payments, and lot usage control.
• Assist office staff with permit sales during peak seasons, including data entry, preparing mailings, and frontline customer service.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed