Parking Enforcement Agent - Silver Spring, MD

LAZ Parking Mid Atlantic • Silver Spring, MD

1d • Onsite

About The Position

The Parking Enforcement Agent provides operational support by upholding and enforcing local parking ordinances while assisting customers with parking needs. The agent follows an assigned route, monitors on-street parking, and uses a handheld ticket issuance system to enter vehicle license plates and issue citations. The role also involves screening parking placards and permits, addressing customer complaints, maintaining company-issued equipment, and completing special assignments or other related duties as requested.

The position requires outdoor work in varying weather conditions and extended periods of standing, walking, and running. Candidates must submit to a background check and pre-employment drug screen. This is a non-exempt position.

Requirements

• Valid driver's license.
• Outstanding customer service.
• At least 6 months of outdoor work experience.
• General knowledge of streets and directions.
• Ability to work independently and multitask.
• Ability to interpret policies, procedures, and standard business practices.
• Ability to demonstrate urgency and timeliness.
• Openness to feedback, differing opinions, and other points of view.
• Ability to handle challenging and emotionally charged situations.
• Ability to speak, read, and comprehend English.
• Ability to make decisions independently and remain firm in decisions.
• Willingness to work in heat, wind, snow, rain, and other outdoor elements.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods, comprising 95–100% of the shift; sitting is not allowed.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Ability to pass a background check and pre-employment drug screen.

Responsibilities

• Follow an assigned route and monitor on-street parking meters for vehicles in violation of parking ordinances.
• Issue municipality-approved parking citations in accordance with policies and procedures.
• Upload the handheld computer daily to obtain current work information.
• Screen for parking placards and permits that authorize special privileges in approved areas.
• Resolve customer complaints in accordance with policies and procedures.
• Maintain and care for company-issued equipment.
• Assist with special assignments and projects as requested.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed