Optical Manager - Silver Spring, MD

Warby Parker • Silver Spring, MD

5d • $27 - $31 • Onsite

About The Position

Warby Parker is hiring an Optical Manager for a new store opening in Silver Spring, Maryland. The manager leads the store’s Opticians while also serving customers directly, using optical expertise and product knowledge to create a positive eyewear experience. The role combines customer service, accurate eyewear measurement and fitting, quality checks, staff coaching, and support for store operations. The Optical Manager reports to the Store Leader and works with them on staffing needs and oversight of Optician Apprentice Program participants.

Requirements

• Licensed dispensing optician in states that require a license, or ABO-certified optician in states that do not require licensing.
• At least 2 years of experience in a management position.
• Strong leadership and mentoring abilities.
• Professional and open-minded when making decisions on behalf of the team.
• Passion for the eyewear and retail industries.
• Clear and effective communication skills, including explaining technical terms in accessible language.
• Commitment to exceeding expectations for customers and teammates.
• Detail-oriented and organized, with the ability to prioritize tasks and responsibilities in a fast-paced, changing environment.
• Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check finished eyewear against optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Manage and develop a team of Opticians through feedback, ongoing development conversations, and leading by example on the floor.
• Uphold customer service standards and implement retail experience programs to increase customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current on HR policies and procedures to support a productive, safe store culture and improve employee engagement and job satisfaction.
• Support store systems, inventory databases, and business operations.
• Drive optical metrics and adhere to strict optical standards.

Benefits

• Health, vision, and dental insurance (full-time employees).
• Life and AD&D insurance (full-time employees).
• Paid sick leave (full-time and part-time employees; terms vary).
• Paid holidays (full-time employees).
• Vacation days (full-time employees).
• 401(k) retirement savings plan (full-time employees).
• Parental leave, including for non-birthing parents (full-time employees).
• Short-term disability (full-time employees).
• Employee Stock Purchase Plan (full-time and part-time employees).
• Employee Assistance Program (full-time and part-time employees).
• Bereavement support (full-time employees).
• Optical education reimbursement (full-time employees).
• Free eyewear (full-time and part-time employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed