Parking Attendant Technician (Fri-Sun 4pm-12am)

Comstock•Reston, VA

7d•$18 - $20

About The Position

The ParkX Remote Management Center Attendant assists with operating complex parking sites that may have multiple employees and may be manned or unmanned, automated or manual. The role oversees day-to-day facility operations, including opening and closing, customer service, contract parker administration, revenue control, equipment monitoring, safety, and reporting. The position is scheduled Friday through Sunday, 4 p.m. to 12 a.m. The attendant uses Microsoft Office, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance. They process transaction exceptions according to company policy, stay current on parking equipment and systems, and help troubleshoot errors in coordination with technical support. They provide courteous customer service, resolve escalated concerns, maintain service and uniform standards, and support customer onboarding, billing, collections, and corporate account communications. The role also includes maintaining site safety and security, identifying maintenance or repair needs, completing reports and incident documentation, performing small cleaning or maintenance tasks, filling in for front-line associates, and notifying management of situations requiring attention. The listed Virginia compensation range is $18–$20 per hour. The position may also be eligible for a discretionary annual incentive program.

Requirements

High school degree required.
One to two years of experience in a service or related industry preferred, including at least three months in a parking setting.
Ability to work weekends required.
Ability to perform basic math calculations.
Ability to read and comprehend verbal instructions and written correspondence.
Ability to communicate effectively verbally and in writing.
Must have and maintain a valid driver’s license.
Ability to safely drive a standard or automatic transmission vehicle.
Ability to maintain a professional and friendly demeanor with employees and parking customers.
Ability to resolve customer concerns professionally and courteously.
Must be credible and trustworthy and operate with a high degree of integrity.
Must hold oneself and others accountable and strive for excellence.
Must have a positive, can-do attitude and be able to support growth and innovation.
Must be customer-focused and results-oriented.
Willingness to continuously learn and develop.
Strong oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with strong attention to detail in a fast-paced environment.
Self-directed and able to work independently with minimal supervision.

Nice To Haves

One to two years of experience in a service or related industry, including at least three months in a parking setting.

Responsibilities

Accurately process exception transactions, such as lost-ticket and grace-period transactions, according to company policy and complete applicable forms.
Use Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance.
Maintain current knowledge of automated parking equipment, software integrations, and access control systems.
Assist with troubleshooting equipment and system errors and coordinate with technical support when needed.
Deliver high-quality customer interactions, resolve issues, support accounts, and follow brand service standards.
Manage the contract parker program, including customer onboarding and registration, billing accuracy, collections, and corporate account communications.
Respond to escalated customer concerns, document resolution outcomes, and work to ensure customer satisfaction.
Maintain a friendly, helpful, and courteous attitude toward customers and employees.
Follow company customer-service standards, including maintaining the required uniform appearance, using the company greeting, answering questions, resolving issues, and thanking customers upon exit.
Ensure sites are properly maintained and safety procedures are followed.
Identify maintenance or repair needs and forward them to the Property Manager.
Complete daily facility activity reports and accident reports.
Report to work on time and notify management of situations requiring attention.
Directly oversee day-to-day activities associated with opening, managing, and closing the facility.
Ensure facility operations comply with company policy, including revenue control, equipment maintenance, accurate signage, and internal audit standards.
Support facility safety and security by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
Resolve customer concerns escalated by front-line associates.
Document incident forms and conduct incident investigations as directed by the Property Manager or Corporate Office.
Complete small cleaning or maintenance tasks according to company maintenance checklists.
Fill in for front-line associates during their absences.
Perform other duties as assigned.