Luxury Weekend Concierge (Sat-Sun 4pm-12am)

Comstock • Reston, VA

4d

About The Position

The Luxury Weekend Concierge serves as a trusted ambassador for the residential community, providing high-quality hospitality and customer service to residents, visitors, guests, and prospective residents. The role involves greeting and assisting people, responding to resident needs, managing reception and communications, coordinating amenity and building-service reservations, and helping maintain welcoming, orderly common areas. The scheduled shift is Saturday and Sunday from 4 p.m. to 12 a.m. Weekend work is required, holiday work is required, and flexibility to pick up additional shifts may be needed.

The position requires a high school diploma or GED, a strong customer service background, and proficiency in Microsoft Office. One year of concierge or high-end customer service experience is preferred. The Virginia compensation range is $19–$22 USD, with potential eligibility for a discretionary annual incentive. Benefits vary by role and may include medical, dental, and vision coverage, a 401(k) match, life insurance, professional development funds, housing discounts, commuter benefits, free parking and EV charging, and a parental leave program.

Requirements

• High school diploma or equivalent (GED).
• Strong customer service background.
• Must be able to work weekends.
• Ability to work holidays is required.
• Flexibility to pick up additional shifts as needed.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Outgoing personality and ability to relate to a diverse group of people.
• Self-motivated and high energy.
• Strong problem-solving skills and a strong sense of urgency.
• Highly credible and trustworthy, with a high degree of integrity.
• Ability to hold oneself and others accountable and strive for excellence.
• Positive, can-do attitude and ability to support growth and innovation.
• Customer-focused and results-oriented.
• Desire to continuously learn and develop.
• Exceptional oral and written communication skills.
• Ability to work well in a team and establish good working relationships.
• Ability to multitask and prioritize, with strong attention to detail.
• Self-directed and able to work independently with minimal supervision.

Nice To Haves

• One year of concierge or high-end customer service experience is preferred.

Responsibilities

• Provide Class “A” customer service, build rapport with tenants, and go above and beyond when possible.
• Meet and greet tenants, guests, prospective residents, and other visitors.
• Keep the reception area tidy and presentable, with necessary stationery and materials available.
• Respond to tenant questions and complaints in a timely manner.
• Ensure only authorized individuals enter the building.
• Manage incoming phone calls and direct them to the appropriate destination.
• Coordinate reservations for amenity spaces, loading elevators, and the loading dock.
• Conduct daily building walks, identify maintenance items, reorganize furniture and décor, and clean up as needed.
• Work scheduled shifts.
• Perform other duties as needed.

Benefits

• Competitive salary with bonus potential.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Life insurance.
• Opportunities for advancement within the expanding portfolio.
• Annual professional development funds.
• Housing discount.
• Commuter benefits.
• Free parking and EV charging.
• Parental leave program.
• Friendly work environment that values collaboration. Benefits vary depending on the function of the role.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED