Parking Ambassador

Sundance Mountain Resort•Sundance, UT

About The Position

The Parking Ambassador is the first impression resort guests receive and helps create an inviting, organized, and efficient arrival. The role primarily focuses on guest service and providing information and directions to Sundance guests. This is a part-time seasonal position with variable shifts, Monday through Sunday, including required weekends and holidays. The listed shifts are 8:00 AM–4:30 PM and/or 4:00 PM–9:00 PM. The rate of pay is $19.00 per hour.

Requirements

Must be able to perform each essential duty satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Ability to use a two-way radio.
Valid U.S. driver's license in good standing as determined by Sundance's Insurance Company guidelines.
Regularly lift and/or move 20 pounds, frequently lift and/or move 35 pounds, and occasionally lift and/or move up to 50 pounds.

Responsibilities

Greet guests warmly and professionally and direct them to the appropriate parking lot.
Help maximize parking inventory during events and high-volume days by directing guests to individual parking stalls.
Assist disabled passengers into and out of vehicles.
Maintain knowledge of resort lodging, dining, shops, mountain recreation, events, activities, and their locations.
Answer questions, provide information about the day's opportunities, and direct guests to venues.
Share the Sundance story of land preservation and environmental commitment when appropriate.
Address disgruntled guests using exceptional people skills.
Recognize resort-issued lodging and other parking passes and direct guests accordingly.
For lodging check-ins, obtain the guest's last name and radio it to the gate house to support a seamless arrival.
Direct guests and employees to suitable parking areas to prevent congestion and promote guest service.
Inform guests of parking rates and help them register their vehicles.
Use a radio to communicate with the base and other vehicles.
Keep parking lots and pathways clean.
Help maintain safe walkways by salting icy patches and shoveling snow.