Park Team Lead

Sky Zone•Wilmington, NC

1d•$13 - $15•Onsite

About The Position

The Park Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The Team Lead provides operational leadership on the floor, supports team members across departments, and serves as Manager on Duty when the General Manager or Operations Manager is not present. The role is responsible for helping maintain safety, accountability, smooth park operations, and a positive guest experience. The position includes developing leadership skills through area-specific assignments. In Sales & Service, the Team Lead supports front desk performance, membership sales, guest service, and team coaching. In Parties & Events, the Team Lead oversees event execution, scheduling, staffing, and upselling. In Food & Beverage/Facilities, the Team Lead manages café inventory and ordering, maintains health and safety standards, and oversees equipment, attractions, cleanliness, and facilities projects. A part-time Flex Lead option is available at some park locations, primarily on weekends, to cover breaks and time off for other Leads. The position is onsite in the Operations department and reports to the General Manager. Compensation is $13.00–$15.00, plus bonus, based on qualifications, experience, and performance. The posting identifies the role as full-time/part-time; it also describes a part-time Flex Lead option that is not available at all locations.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale (POS) systems and tools such as Microsoft Office Suite and Teams, with the ability to learn new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first mindset and willingness to support others and step in where needed.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement and Sky Zone’s “WOW” service standards.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Drive front desk performance and membership sales in the Sales & Service Lead rotation, and coach team members to improve conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities, and ensure a positive experience from booking through event completion.
Manage café inventory and ordering; maintain health and safety standards in accordance with inspection requirements and guidelines.
Oversee maintenance of equipment and attractions, and ensure the park is clean and equipment is in good working condition.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the part-time Flex Lead option, primarily work weekends and rotate as needed to cover breaks and time off for other Leads.