Park Team Lead

Sky Zone • Wilmington, NC

17h • Onsite

About The Position

The Park Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The Team Lead develops operational and leadership skills while supporting park operations, coaching team members, and delivering positive guest experiences. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, helping ensure safety, operational excellence, and team accountability.

The role includes leading from the floor, assisting across operational areas as needed, supporting membership and program sales, and maintaining the park’s cleanliness and readiness. It also offers development through leading sales and service, party and event execution, or café and facilities operations. A part-time Flex Lead option, not available at all locations, is primarily available on weekends and rotates as needed to cover breaks and other Leads’ time off.

The position is onsite and may be full-time or part-time. Compensation is $13.00–$15.00, plus bonus, based on qualifications, experience, and performance. Full-time employees are offered medical, dental, and vision coverage and a 401(k) with company matching; 401(k) eligibility is subject to age and tenure requirements.

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Interest in how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to support others and step in where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
• Model service excellence and mentor team members in guest engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members on conversions, and uphold Sky Zone’s service standards.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upsell opportunities.
• Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
• Oversee maintenance and cleanliness of equipment, attractions, and the park, and lead facilities projects to improve the guest experience.
• For the part-time Flex Lead option, provide weekend service and engagement support and rotate to cover breaks and other Leads’ time off.

Benefits

• Medical coverage for full-time employees.
• Dental coverage for full-time employees.
• Vision coverage for full-time employees.
• 401(k) plan with company matching for full-time employees, subject to age and tenure eligibility requirements.
• Bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed