O&O Park Team Lead

Sky Zone•Maple Grove, MN

22h•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including serving as Manager on Duty when the General Manager or Operations Manager is not present. The Team Lead helps keep the park operating safely and smoothly while delivering excellent guest experiences and supporting team members across departments. The position combines on-the-floor leadership, guest service and sales, safety and compliance, and operational readiness. Team Leads coach and support team members, promote memberships and programs, oversee events and café operations, and help maintain park facilities, attractions, and cleanliness. This role requires evening, weekend, and holiday availability and the ability to work throughout a high-energy, often loud park environment. A part-time flex lead option is noted as unavailable at some park locations; the posting identifies the advertised Team Lead role as full-time. Compensation is $16.00 per hour, based on qualifications and experience.

Requirements

Must be at least 18 years of age.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, with the ability to learn new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to take on greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
A hands-on, team-first approach and willingness to help wherever needed.
Personal ownership, preparedness, follow-through, and leading by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in guest interactions and customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, coach team members on conversions, and deliver Sky Zone’s “WOW” service standards.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upsell opportunities, from booking through event completion.
Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
Oversee maintenance of equipment and attractions, and maintain park cleanliness and safe, working conditions.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the part-time flex lead option, work primarily on weekends and rotate as needed to cover other Leads’ breaks and time off.