Park Assistant Manager

Kids Empire Texas LLC•Euless, TX

About The Position

The Park Assistant Manager helps oversee the park’s daily operations to provide visitors with a safe, enjoyable, and efficient experience. The role supervises staff, supports operational procedures, and maintains customer-service standards. As a point of contact between guests and Kids Empire, the Park Assistant Manager works to ensure guest satisfaction, resolve complaints, and answer questions from families and children of all ages. The role also supports the Park Manager with staff training, development, and audits; monitors park safety and attendance-rule compliance; handles guest check-in and point-of-sale transactions; maintains snack inventory; cleans and sanitizes park facilities; and coordinates family events. The position requires working weekends and holidays and handling a busy, noisy environment with frequent standing, walking, bending, and twisting.

Requirements

High school diploma or equivalent qualification.
Ability to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Good communication, customer service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Ability to prioritize guest satisfaction and continuously improve services.
Commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.

Responsibilities

Greet and assist guests promptly, helping them feel comfortable in the park.
Supervise employees to ensure they perform their duties satisfactorily and meet production goals.
Assist the Park Manager with training, employee development, and auditing.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approvals from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Manage guest check-in, including collecting liability waivers and guest information using an iPad.
Operate the front cash counter, accept cash and card payments, record daily transactions, and provide correct change.
Verify amounts displayed on the POS and process billing transactions accurately.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Monitor snack inventory and order replenishment from specified vendors.
Walk the floor regularly to identify safety hazards and ensure guests follow park rules, regulations, and guidelines.
Schedule and coordinate family events and help ensure they operate efficiently.
Clean restrooms and sanitize park structures, tables, and chairs.
Perform other duties as assigned.