Park Assistant Manager
About The Position
The Park Assistant Manager oversees daily park operations to help provide visitors with a safe, enjoyable, and efficient experience. The role supervises staff, implements operational procedures, maintains customer-service standards, and serves as a point of contact between guests and Kids Empire. The Park Assistant Manager works with families and children of all ages, addresses questions and comments, resolves complaints, and supports guest satisfaction. The role assists the Park Manager with staff training, development, and audits; helps maintain schedules and coordinate family events; handles guest check-in and payments; monitors safety and park rules; and maintains park facilities and snack inventory. The position requires working weekends and holidays in an active, sometimes noisy and busy environment.
Requirements
- High school diploma or equivalent qualification.
- Must be able to work weekends and holidays.
- Ability to work with children.
- Ability to operate an iPad.
- Good communication, customer service, and conflict resolution skills.
- Leadership skills.
- Strong organizational skills.
- Ability to make effective decisions in a fast-paced environment.
- Ability to work independently.
- Ability to read and write in English.
- Ability to stand, walk, bend, and twist constantly.
- Frequent bilateral hand movements and good finger dexterity.
- Ability to work in noisy environments created by guests, including children yelling and music.
- Ability to tolerate a hectic and busy work environment during peak hours.
- Comfort working in tight structures and at heights.
Responsibilities
- Greet and attend to guests promptly, helping them feel comfortable in the park.
- Supervise employees to ensure they perform their duties satisfactorily and meet production goals.
- Assist the Park Manager with training, developing, and auditing.
- Foster a positive and collaborative work environment among park staff.
- Audit schedules and request needed approvals from the Park Manager.
- Open and close the park using keys or a code.
- Communicate guest or employee issues to the Park Manager.
- Manage guest check-in, including collecting liability waivers and guest information using an iPad.
- Operate the front cash counter, accept cash and card payments, register daily transactions, provide exact change, and verify amounts displayed on the POS.
- Organize drinks, snacks, chips, and ice cream in the refrigerator.
- Check snack inventory and order replenishments from specified vendors.
- Walk the floor regularly to identify hazards and ensure guests follow park rules, regulations, and guidelines.
- Clean restrooms and sanitize park structures, tables, chairs, and playground structures.
- Schedule and coordinate family events and assist with their efficient operation.
- Perform other duties as assigned.
Benefits
- Health insurance
- Voluntary dental and vision insurance
- Voluntary supplemental accident and hospital insurance
- Employee Assistance Program (EAP)
- Voluntary life insurance
- Free group basic life and AD&D insurance
- Pet insurance
- Recreational discounts
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
