Park Assistant Manager

Kids Empire Nevada LLC•Henderson, NV

About The Position

As a Park Assistant Manager, you help oversee the park’s daily operations to provide visitors with a safe, enjoyable, and efficient experience. You supervise staff, implement operational procedures, and maintain high customer-service standards. As a point of contact between guests and Kids Empire, you support guest satisfaction, resolve complaints, and respond to questions and comments. The role involves interacting with families and children of all ages.

Requirements

High school diploma or equivalent qualification.
Work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Good communication, customer-service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Prioritize guest satisfaction and continuously improve services.
Demonstrate commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.
Able to stand, walk, bend, and twist constantly.
Frequent bilateral hand movements and good finger dexterity.
Able to work in noisy environments, including noise from children and music.
Able to tolerate a hectic and busy work environment during peak hours.
Able to work in a tight structure and be comfortable with heights.

Responsibilities

Attend to guests promptly, greet them, and help them feel comfortable in the park.
Supervise employees to ensure they perform their duties satisfactorily and meet production goals.
Assist the Park Manager with training, employee development, and auditing.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approvals from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Manage guest check-in, including collecting liability waivers and guest information using an iPad.
Operate the front cash counter, accept cash and card payments, record daily transactions, and provide exact change when needed.
Process billing transactions accurately by verifying amounts displayed on the POS.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Check snack inventory and order replenishments from specified vendors.
Regularly walk the floor to check for safety hazards and ensure guests follow park rules, regulations, and guidelines.
Clean restrooms and sanitize park structures, tables, chairs, and playground structures.
Schedule and coordinate family events and help ensure they operate efficiently.
Perform other duties as assigned.