Park Assistant Manager

Kids Empire US•Hanover, MD

About The Position

As a Park Assistant Manager, you help oversee the park’s daily operations and support a safe, enjoyable, and efficient experience for visitors. You supervise staff, implement operational procedures, and maintain high customer-service standards. You serve as a point of contact between guests and Kids Empire, addressing questions and comments, resolving complaints, and supporting guest satisfaction. The role involves interacting with families and children of all ages.

Requirements

High school diploma or equivalent qualification.
Must be able to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Good communication, customer service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Prioritize guest satisfaction and continuously improve services.
Demonstrate commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.
Ability to stand, walk, bend, and twist constantly.
Frequent bilateral hand movements and good finger dexterity.
Ability to work in noisy environments, including children yelling and music.
Ability to tolerate a hectic and busy work environment during peak hours.
Ability to work in a tight structure and be comfortable with heights.

Responsibilities

Greet and attend to guests promptly, helping them feel comfortable in the park.
Supervise employees to ensure they perform their duties satisfactorily and achieve production goals.
Assist the Park Manager with training, developing, and auditing.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approvals from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Manage guest check-in, including obtaining liability waivers and guest information using an iPad.
Operate the front cash counter, accept cash and card payments, register daily transactions, and provide accurate change.
Verify amounts displayed on the POS and process billing transactions accurately.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Check snack inventory and order replenishment from specified vendors.
Walk the floor regularly to check for unsafe hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize park structures, tables, chairs, and playground structures.
Schedule and coordinate family events and help ensure events operate efficiently.
Perform other duties as assigned.