Park Assistant Manager

Kids Empire Maryland LLC•Hanover, MD

21h

About The Position

As a Park Assistant Manager, you oversee the park’s daily operations to help ensure a safe, enjoyable, and efficient experience for visitors. You supervise staff, implement operational procedures, and maintain customer-service standards. You serve as a contact between guests and Kids Empire, responding to questions and comments, resolving complaints, and supporting guest satisfaction. The role involves interacting with families and children of all ages. You assist the Park Manager with training, developing, and auditing staff and operations; promote a positive, collaborative work environment; audit schedules and request approvals; and communicate guest or employee issues to the Park Manager. You also support park opening and closing, guest check-in and payments, snack inventory and ordering, facility monitoring and cleaning, and family events.

Requirements

High school diploma or equivalent qualification.
Availability to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Good communication, customer-service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Ability to prioritize guest satisfaction and continuously improve services.
Commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.

Responsibilities

Greet and assist guests promptly, helping them feel comfortable in the park.
Supervise employees to ensure they satisfactorily perform their duties and meet production goals.
Assist the Park Manager with training, developing, and auditing.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approval from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Manage guest check-in, including having guests complete liability waivers and provide information using an iPad.
Operate the front cash counter, accept cash and card payments, record daily transactions, provide exact change, and verify amounts displayed on the POS.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Check snack inventory and order replenishments from specified vendors.
Walk the floor regularly to identify unsafe hazards and ensure guests follow park attendance rules and guidelines.
Clean restrooms and sanitize park structures, tables, chairs, and playground structures.
Schedule and coordinate family events and help ensure they operate efficiently.
Perform other duties as assigned.