Park Assistant Manager

Kids Empire US•Hingham, MA

About The Position

The Park Assistant Manager helps oversee daily park operations to provide visitors with a safe, enjoyable, and efficient experience. The role supervises staff, helps implement operational procedures, and maintains customer-service standards. As a point of contact between guests and Kids Empire, the Park Assistant Manager supports guest satisfaction, resolves complaints, and responds to guest questions and comments, interacting with families and children of all ages. The position also supports the Park Manager with staff training, development, and audits; performs opening and closing procedures; handles guest check-in and payments; monitors park safety and attendance rules; maintains snack inventory; cleans park areas; and helps coordinate family events. The listed pay is $18.50 per hour.

Requirements

High school diploma or equivalent qualification.
Ability to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Good communication, customer service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Ability to prioritize guest satisfaction and continuously improve services.
Commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.

Responsibilities

Attend to guests promptly, greet them, and help them feel comfortable in the park.
Supervise employees to ensure they perform their duties satisfactorily and achieve production goals.
Assist the Park Manager with training, developing, and auditing.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approvals from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Manage guest check-in, including having guests complete liability waivers and provide information using an iPad.
Operate the front cash counter, receive cash or card payments, register daily transactions, provide exact change, and verify POS billing amounts.
Organize the refrigerator with drinks, snacks, chips, and ice cream; check snack inventory and order replenishment from specified vendors.
Walk the floor regularly to identify unsafe hazards and ensure guests follow park rules, regulations, and guidelines.
Clean restrooms and sanitize park structures, tables, chairs, and playground structures.
Schedule and coordinate family events and assist with their efficient operation.
Perform other duties as assigned.