Park Assistant Manager

Kids Empire US•Euless, TX

About The Position

The Park Assistant Manager helps oversee the park’s daily operations to provide visitors with a safe, enjoyable, and efficient experience. The role supervises staff, supports the Park Manager with training, development, and audits, implements operational procedures, and maintains high customer-service standards. As a contact between guests and Kids Empire, the assistant manager helps ensure guest satisfaction, resolves complaints, and responds to questions and comments while interacting with families and children of all ages. The position includes greeting and assisting guests, overseeing staff performance, opening and closing the park, handling check-in and payment transactions, maintaining snack and drink inventory, monitoring the park for safety hazards, cleaning and sanitizing facilities and play structures, and coordinating family events. The role requires working weekends and holidays and performing physical tasks in a busy, noisy environment.

Requirements

High school diploma or equivalent qualification.
Able to work weekends and holidays.
Able to work with children.
Able to operate an iPad.
Good communication, customer service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Ability to prioritize guest satisfaction and continuously improve services.
Commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.
Able to stand, walk, bend, and twist constantly; perform frequent bilateral hand movements; and use good finger dexterity.
Able to work in noisy environments, tolerate a hectic and busy work environment during peak hours, and work in a tight structure and be comfortable with heights.

Responsibilities

Attend to guests promptly, greet them, and help them feel comfortable in the park.
Supervise employees to ensure they perform their duties satisfactorily and meet production goals.
Assist the Park Manager with training, developing, and auditing staff.
Foster a positive and collaborative work environment among park staff.
Audit schedules and submit requests for approval to the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Manage guest check-in, including collecting liability waivers and guest information using an iPad.
Operate the front cash counter, accept cash and card payments, register daily transactions, provide exact change, and verify amounts displayed on the POS.
Organize drinks and snacks in the refrigerator, monitor snack inventory, and order replenishment from specified vendors.
Walk the floor regularly to check for unsafe hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize park structures, tables, chairs, and playground equipment.
Schedule and coordinate family events and help ensure they operate efficiently.
Perform other duties as assigned.