Park Assistant Manager

Kids Empire US•Plainfield, IN

About The Position

The Park Assistant Manager oversees daily park operations to help ensure a safe, enjoyable, and efficient experience for visitors. The role supervises staff, helps implement operational procedures, and maintains customer-service standards. Serving as a point of contact between guests and Kids Empire, the Park Assistant Manager works with families and children of all ages, supports guest satisfaction, resolves complaints, and responds to questions and comments. The position assists the Park Manager with staff training, development, and audits; supports scheduling and events; handles guest check-in and payments; monitors safety and park rules; and maintains park facilities and snack inventory. The role requires working weekends and holidays and being able to perform in a busy, noisy environment.

Requirements

High school diploma or equivalent qualification.
Ability to work weekends and holidays.
Ability to work with children.
Ability to operate an iPad.
Good communication, customer service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Ability to work independently.
Ability to read and write in English.
Ability to stand, walk, bend, and twist constantly.
Frequent bilateral hand movements and good finger dexterity.
Ability to work in noisy environments, including children yelling and music, and tolerate a hectic, busy environment during peak hours.
Comfort working in a tight structure and at heights.

Responsibilities

Greet and assist guests promptly, helping them feel comfortable in the park.
Supervise employees to ensure they perform their duties satisfactorily and meet production goals.
Assist the Park Manager with training, developing, and auditing.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approvals from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Manage guest check-in, including collecting liability waivers and guest information using an iPad.
Operate the front cash counter, accept cash and card payments, record daily transactions, provide exact change, and verify amounts shown on the POS.
Organize drinks and snacks in the refrigerator, check snack inventory, and order replenishment from specified vendors.
Regularly walk the floor to identify unsafe hazards and ensure guests follow park rules, regulations, and guidelines.
Clean restrooms and sanitize park structures, tables, and chairs.
Schedule and coordinate family events and help ensure events operate efficiently.
Perform other duties as assigned.