Park Assistant Manager

Kids Empire US•Fresno, CA

About The Position

As a Park Assistant Manager, you oversee the park’s daily operations to support a safe, enjoyable, and efficient visitor experience. You supervise staff, implement operational procedures, and maintain customer-service standards. You serve as a point of contact between guests and Kids Empire, helping ensure guest satisfaction, resolve complaints, and respond to questions or comments. The role involves interacting with families and children of all ages. The position includes opening and closing the park, supervising and supporting employees, assisting with staff training and development, handling guest check-in and payments, maintaining snack inventory, monitoring the park for safety, cleaning facilities and play structures, and coordinating family events. The listed pay is $20.28–$21.28 per hour.

Requirements

High school diploma or equivalent qualification.
Able to work weekends and holidays.
Able to work with children.
Able to operate an iPad.
Good communication, customer service, and conflict-resolution skills.
Leadership skills.
Strong organizational skills.
Ability to make effective decisions in a fast-paced environment.
Prioritize guest satisfaction and continuously improve services.
Demonstrate commitment to safety and emergency preparedness.
Ability to work independently.
Ability to read and write in English.
Able to stand, walk, bend, and twist constantly; frequent bilateral hand movements and good finger dexterity are required.
Able to work in noisy environments, including children yelling and music, and tolerate a hectic, busy environment during peak hours.
Able to work in a tight structure and be comfortable with heights.

Responsibilities

Attend to guests promptly, greet them, and help them feel comfortable in the park.
Supervise employees to ensure they satisfactorily perform their duties and achieve production goals.
Assist the Park Manager with training, developing, and auditing.
Foster a positive and collaborative work environment among park staff.
Audit schedules and request necessary approvals from the Park Manager.
Open and close the park using keys or a code.
Communicate guest or employee issues to the Park Manager.
Operate guest check-in, including collecting liability waivers and guest information using an iPad.
Operate the front cash counter, accept cash and card payments, register daily transactions, provide exact change, and verify billing amounts on the POS.
Organize drinks, snacks, chips, and ice cream in the refrigerator; check snack inventory and order replenishments from specified vendors.
Regularly walk the floor to check for unsafe hazards and ensure guests follow attendance rules, regulations, and guidelines.
Clean restrooms and sanitize park structures, tables, chairs, and playground structures.
Schedule and coordinate family events and assist with their efficient operation.
Perform other duties as assigned.