Pap Specialist

Rotech Healthcare Inc.•Las Vegas, NV

About The Position

Rotech Healthcare Inc. is seeking a dedicated, detail-oriented PAP Specialist to set up CPAP, BiPAP, and related equipment for patients and provide education and support. This position is available in states where a licensed Respiratory Therapist is not required. The role pays $20.50 to $22 per hour at this location, depending on related experience, and is eligible for a bonus opportunity. The specialist supports patients with equipment setup, mask fitting, use and maintenance education, troubleshooting, and compliance monitoring. The role also involves documenting patient interactions and follow-up plans, coordinating equipment delivery and setup with clinical and customer service teams, and maintaining clean, functional equipment and adequate supplies. The position requires patient-facing service, equipment handling, and driving a company vehicle for the majority of the workday.

Requirements

High school diploma or GED equivalent.
Must meet state-specific requirements for non-licensed PAP setup personnel.
Valid driver’s license in state of residence with a clean driving record, when applicable for the position.
Strong English communication skills, both written and verbal.
Ability to interpret verbal, non-verbal, written, and visual communication.
Ability to perform basic mathematical calculations accurately.
Ability to work independently and collaboratively within a team.
Ability to maintain confidentiality and exercise discretion when handling sensitive information.
Self-motivated, organized, and able to manage time and solve problems using deductive reasoning.
Strong attention to detail and ability to multitask effectively.
Basic computer proficiency and familiarity with EMR systems.
Knowledge of CPAP/BiPAP equipment and accessories.
Experience with patient education and compliance monitoring.
Ability to navigate the internet, conduct online research, use email platforms, and work with Microsoft Outlook, Word, and Excel.
Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers or tablets.
Working knowledge of applicable home respiratory equipment and supplies.
Mechanical aptitude for equipment repair and troubleshooting.
Ability to lift and carry office equipment when needed and lift and transport patient equipment weighing at least 65 pounds.
Ability to read small print on screens and documents and to sit, stand, walk, talk, and listen for extended periods.
Able to work with patients and equipment with potential exposure to contagious pathogens.
Requires driving a company vehicle for the majority of the workday.

Nice To Haves

Background in the medical field with experience in administrative record management.
Experience working with medical equipment.
Familiarity with medical billing processes and reimbursement procedures.
Knowledge of medical terminology.
Minimum of one year of related work experience.
Prior experience in DME, sleep therapy, or patient-facing healthcare roles.
Bilingual skills.

Responsibilities

Set up CPAP, BiPAP, and related equipment for patients in accordance with company protocols and manufacturer guidelines.
Educate patients on proper equipment use, cleaning, and maintenance.
Conduct mask fittings and troubleshoot comfort or compliance issues.
Document patient interactions, setup details, and follow-up plans in the electronic medical record system.
Coordinate with clinical teams and customer service to ensure timely delivery and setup.
Monitor patient compliance data and escalate concerns to clinical leadership as needed.
Maintain inventory of PAP supplies and ensure equipment is clean, functional, and ready for use.
Provide compassionate, patient-centered service in all interactions.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.