Pap Specialist

Rotech Healthcare Inc.•Rochester, MN

13d

About The Position

Rotech Healthcare Inc. is seeking a dedicated, detail-oriented PAP Specialist to set up CPAP equipment and provide education and support to patients. The position is available in states where a licensed Respiratory Therapist is not required. The specialist sets up CPAP, BiPAP, and related equipment according to company protocols and manufacturer guidelines; educates patients on equipment use, cleaning, and maintenance; conducts mask fittings; and troubleshoots comfort or compliance issues. The role documents patient interactions and setup details in the electronic medical record, coordinates with clinical teams and customer service, monitors compliance data, and maintains PAP supplies and equipment. It also calls for compassionate, patient-centered service. Other duties may be assigned, and duties may change with or without notice. Employment is contingent on applicable requirements, which may include a background check, drug screen, healthcare facility credentialing, and a valid driver’s license in the state of residence with a clean driving record. Background check results are assessed individually and are not used automatically to disqualify candidates.

Requirements

High school diploma or GED equivalent.
Meet state-specific requirements for non-licensed PAP setup personnel.
Strong English communication skills, written and verbal.
Ability to interpret verbal, non-verbal, written, and visual communication.
Ability to perform basic mathematical calculations accurately.
Ability to work independently and collaboratively within a team.
Ability to maintain confidentiality and use discretion when handling sensitive information.
Self-motivated, organized, and able to manage time and solve problems using deductive reasoning.
Strong attention to detail and ability to multitask effectively.
Ability to navigate the internet and conduct online research.
Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers or tablets.
Proficiency with email platforms and working knowledge of Microsoft Outlook, Word, and Excel.
Understand the use of applicable home respiratory equipment and supplies, including CPAP/BiPAP equipment and supplies.
Mechanical aptitude for equipment repair and troubleshooting.
Ability to lift and carry office equipment when needed and lift and transport patient equipment weighing a minimum of 65 pounds.
Ability to read small print on screens and documents, requiring close vision.
Ability to sit, stand, walk, talk, and listen for extended periods.
Able to drive a company vehicle for the majority of the workday.
Employment is contingent on a background check; drug screening, healthcare facility credentialing, and a valid in-state driver’s license with a clean driving record apply when applicable.

Nice To Haves

Background in the medical field with experience in administrative record management.
Experience working with medical equipment.
Familiarity with medical billing processes and reimbursement procedures.
Knowledge of medical terminology.
At least one year of related work experience.
Prior experience in DME, sleep therapy, or patient-facing healthcare roles.
Basic computer proficiency and familiarity with EMR systems.
Knowledge of CPAP/BiPAP equipment and accessories.
Experience with patient education and compliance monitoring.
Bilingual skills.

Responsibilities

Set up CPAP, BiPAP, and related equipment according to company protocols and manufacturer guidelines.
Educate patients on proper equipment use, cleaning, and maintenance.
Conduct mask fittings and troubleshoot comfort or compliance issues.
Document patient interactions, setup details, and follow-up plans in the electronic medical record system.
Coordinate with clinical teams and customer service to ensure timely equipment delivery and setup.
Monitor patient compliance data and escalate concerns to clinical leadership as needed.
Maintain inventory of PAP supplies and ensure equipment is clean, functional, and ready for use.
Provide compassionate, patient-centered service in all interactions.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.