Packaged Gases Inside Sales Representative -Greensburg

Matheson•Greensburg, PA

56d•Onsite

About The Position

The Packaged Gases Inside Sales Representative (ISR) is responsible for proactive account touchpoints and relationship management, driving growth through cross-sell/up-sell strategies, and securing long-term commitments via Product Sales Agreements (PSAs). This role involves monitoring usage trends, ensuring contract compliance, providing efficient quoting and order support, and maintaining accurate CRM documentation. The ISR will also coordinate customer training, enter sales data, and develop relationships with purchasing contacts, while investigating and resolving customer issues related to welding processes, equipment, and deliveries. Daily attendance and compliance with all company policies and standards are required.

Requirements

1-3 years of work experience.
Proven track record in sales and account management and development.
Profit and loss analysis on proposed sales orders and understanding of profit margins.
Experience making sales presentations and demonstrations.
2-5+ years of experience in Industrial Sales preferably Gases/Medical Gases/Propane and Welding supply sales.
Complies with all policies and standards.

Nice To Haves

Experience in Gases/Medical Gases/Propane and Welding supply sales.

Responsibilities

Maintain regular contact with existing customers to reinforce relationships, address service concerns early, and build trust.
Serve as the primary point of contact to strengthen loyalty and ensure customers feel valued.
Analyze purchase history and ask discovery-based questions to uncover gaps in current buying patterns.
Actively promote complementary products (e.g., safety supplies, welding accessories, tools) to increase share-of-wallet within existing accounts.
Introduce and negotiate PSAs with customers as a tool to lock in pricing, improve forecasting, and solidify long-term relationships.
Use PSAs to reduce churn risk by making competitors’ entry more difficult and reinforcing service consistency.
Review order frequency, spend patterns, and delivery consistency to identify potential churn risks.
Escalate signs of declining volume, competitor encroachment, or pricing concerns to leadership or field teams for intervention.
Provide timely quotes, process reorders, and ensure seamless customer service across transactions.
Maintain detailed records of interactions, opportunities, and objections in the CRM to support team visibility and pipeline tracking.
Coordinates customer training.
Enters new customer data and other sales data for current customers into computer database.
Develops and maintains relationships with purchasing contacts.
Investigates and resolves customer problems with welding processes, equipment and deliveries.
Daily attendance.
Complies with all policies and standards.