Packaged Gases Customer Service Representative - Albuquerque, NM

Matheson•Albuquerque, NM

About The Position

Manages sales campaigns to schedule appointments for sales teams or gain business through direct quotes and follow-up. Assesses customer satisfaction with MTG products and services by conducting surveys and provides insights to address customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing, and Customer Service. The role also supports showroom and warehouse operations, handles product and pricing inquiries, and provides backup inbound customer service as needed. The position requires compliance with DOT and OSHA regulations and strict observance of safety rules. Other projects and duties may be assigned.

Requirements

High school graduate with a diploma.
Excellent customer service skills and ability to establish and manage customer relationships.
Ability to work independently and under some pressure to meet deadlines.
Clear and effective speaking manner for explaining information to customers and employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to learn MTG’s business, product types, organization, and transaction systems.
Excellent telephone communication skills.
Excellent organizational skills.
Intermediate-level knowledge of Microsoft Office applications, including Word, Excel, and Outlook email.

Nice To Haves

Prior experience in outbound calling, inside sales, outside sales, or marketing is desirable.

Responsibilities

Place outbound calls to schedule sales appointments with new or existing customers, notify sales of confirmed appointment times, and follow up with courtesy calls to assess customer satisfaction and needs.
Provide quotes or complete sales when campaigns are intended to directly gain new business.
Identify problematic situations and opportunities to protect or gain business, and communicate them to the appropriate function for follow-up.
Restock store merchandise, arrange merchandise on shelves or racks, keep it in order, and mark or ticket merchandise.
Manage requests for product, pricing, and technical information.
Assist in warehouse shipping and receiving, inventory stocking, cleaning, labeling, and other tasks.
Maintain showroom cleanliness according to management procedures.
Identify lead sources and manage pre-qualification in collaboration with Sales and Corporate Marketing.
Track the results of outbound campaign efforts.
Back up inbound customer service as needed.
Comply with all DOT and OSHA regulations and strictly observe safety rules.
Perform other projects and duties as assigned.