Packaged Gases Customer Service Representative -Ft. Lauderdale, FL

Matheson•Ft Lauderdale, FL

4d•Onsite

About The Position

The Packaged Gases Customer Service Representative manages sales campaigns to schedule appointments that improve sales productivity or to generate business through direct quotes and follow-up. The role also assesses customer satisfaction with NSM products and services by conducting surveys and sharing insights to address customer concerns. The representative works closely with SBU Sales Leaders, Sales, Corporate Marketing, and Customer Service. The position includes outbound calling, quoting and completing sales where appropriate, identifying customer concerns and business opportunities, handling requests for product, pricing, and technical information, and tracking campaign results. It also supports retail-store and warehouse operations, including restocking merchandise, maintaining the showroom, assisting with shipping and receiving, and backing up inbound customer service as needed. The representative must comply with DOT and OSHA regulations and observe all safety rules.

Requirements

High school graduate with a diploma; prior experience in outbound calling, inside sales, outside sales, or marketing is desirable.
Excellent customer service skills.
Ability to establish and manage customer relationships.
Ability to work independently and under some pressure to meet deadlines.
Clear and effective speaking manner for explaining information to customers and employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to learn NSM's business, product types, organization, and transaction systems.
Excellent telephone communication skills.
Excellent organizational skills.
Intermediate-level knowledge of Microsoft Office applications, including Word, Excel, and Outlook email.

Nice To Haves

Prior experience in outbound calling, inside sales, outside sales, or marketing.

Responsibilities

Place outbound calls to schedule appointments for sales with new or existing customers, notify sales of committed appointment times, and follow up with customers to determine satisfaction and needs.
Provide quotes or complete sales when a campaign is appropriate for directly gaining new business.
Identify problematic situations and opportunities that could protect or generate business for MTG, and communicate them to the appropriate function for follow-up.
Restock store merchandise, arrange stock on shelves or racks, keep merchandise orderly, and mark or ticket merchandise.
Manage requests for product, price, and technical information.
Assist in the warehouse with shipping and receiving, inventory stocking, cleaning, labeling, and other tasks.
Maintain showroom cleanliness according to procedures established by management.
Identify lead sources and manage the pre-qualification process in collaboration with sales and corporate marketing.
Track results of outbound campaign efforts.
Back up inbound customer service as needed.
Comply with all DOT and OSHA regulations and strictly observe safety rules.
Perform other projects and duties as assigned and comply with company policies and standards.