Packaged Gases Customer Service Representative

Matheson•Lihue, HI

About The Position

Manages sales campaigns to schedule appointments for sales teams and improve sales productivity, or to gain business directly through quotes and follow-up. Assesses customer satisfaction with NSM products and services by conducting surveys and provides insights to address customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing, and Customer Service. The role also supports showroom and merchandise upkeep, warehouse tasks, product and pricing inquiries, and inbound customer service as needed. The position requires compliance with DOT and OSHA regulations and strict observance of safety rules.

Requirements

High school graduate with a diploma.
Excellent customer service skills and ability to establish and manage customer relationships.
Ability to work independently and under some pressure to meet deadlines.
Clear and effective speaking manner for explaining information to customers and employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to learn NSM’s business, product types, organization, and transaction systems.
Excellent telephone communication skills.
Excellent organizational skills.
Intermediate-level knowledge of Microsoft Office applications, including Word, Excel, and Outlook email.

Nice To Haves

Prior experience in outbound calling, inside sales, outside sales, or marketing.

Responsibilities

Place outbound calls to schedule appointments for sales with new or existing customers, notify sales of committed appointment times, and follow up with courtesy calls to determine customer satisfaction and needs.
Provide quotes or complete sales when appropriate to directly gain new business.
Identify problematic situations or opportunities that could protect or yield new business for NSM and communicate them to the appropriate function for follow-up.
Restock store merchandise, arrange merchandise on shelves or racks, keep it in order, and mark or ticket merchandise.
Manage requests for product, price, and technical information.
Assist in the warehouse with shipping and receiving, inventory stocking, cleaning, labeling, or other tasks.
Maintain showroom cleanliness according to procedures set forth by management.
Identify lead sources and manage the pre-qualification process in collaboration with Sales and Corporate Marketing.
Track results of outbound campaign efforts.
Back up inbound customer service as needed.
Comply with all DOT and OSHA regulations and strictly observe safety rules.
Perform other projects and duties as assigned.