Field Service Engineer - Albuquerque, NM

Motorola Solutions•Albuquerque, NM

4d•$75,000 - $90,000

About The Position

Motorola Solutions is hiring a Field Service Engineer to support post-sale installation, optimization, maintenance, and ongoing management of highly technical communications systems at customer locations. The Field Technical Service Organization supports implementation and maintenance of these systems and collaborates with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners. The organization is on call to support public safety customers. The role maintains integrated system performance and availability through troubleshooting, monitoring, preventative maintenance, trend analysis, and documentation. It also develops solutions for complex technical issues during implementation, upgrades, and support operations. The engineer leads NG911 infrastructure work, oversees NICE Public Safety systems, and provides subject matter expertise for subsystem troubleshooting. The position requires an on-call rotation once every other month and may involve 25%–50% travel across the Western Region, including Arizona, Nevada, Wyoming, Colorado, Utah, New Mexico, and El Paso, Texas. A CET certification is required within six months of hiring. The role requires a clean driving record and the ability to obtain customer-required background clearance, including a stringent fingerprint background check under the DOJ CJIS Security Policy.

Requirements

At least 3 years of experience with Motorola Astro P25 communications systems, VHF, UHF, 700/800 public safety radio systems, and 911/ECW/Airbus equipment, or 3+ years in a qualifying related area such as LMR, RF systems, radio communications, wired/wireless communications, networking equipment, IT, electronics technician work, or related technical support roles.
Associate degree, EET, technical certification, project management certification, IT certification, or military technical certification.
Hands-on experience with one or more of the following: P25 radio systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, or IT networks.
In-depth knowledge of wired and wireless communications, including LAN and WAN networks.
Proficiency in computer network installation, configuration, and maintenance.
Expertise with NICE public safety loggers and hardware such as cabling, channel banks, hubs, routers, switches, and bridges.
Strong background in standard telephony, dedicated data circuits, and packet switching techniques.
High computer literacy and advanced proficiency with Google Suite applications and Microsoft Office, including Word, Excel, Outlook, and Access.
Strong self-management and interpersonal skills, with the ability to collaborate with customers, subcontractor partners, and internal teams.
Ability to work independently and fulfill duties with minimal direct supervision.
Ability to resolve customer issues efficiently in high-pressure or high-stress situations.
Proficiency with optimization and test equipment for Motorola two-way radio systems, including communications systems analyzers, watt meters, TIMS sets, CPS, RSS, antenna systems analyzers (FDRs), and T1 test sets.
Practical experience configuring and testing Motorola two-way radio and subscriber products.
Solid understanding of Motorola Trunking, P25, and SmartZone systems.
Ability to design, develop, and present technical training materials.
Ability to guide integration of new tools and technical solutions into team operations.
Must obtain CET certification within six months of hiring.
Must have and maintain a clean driving record.
Must be able to obtain background clearance as required by government customers, including the required CJIS fingerprint background check.

Nice To Haves

FCC license.
Industry certifications.

Responsibilities

Install, optimize, maintain, and manage communications systems after sale.
Maintain optimal performance across integrated systems and proactively address system-level alarms and errors.
Perform system hardware and software installation, optimization, and advanced troubleshooting.
Maintain high system availability through routine maintenance and continuous performance monitoring.
Execute preventative maintenance routines, analyze trends, and document results accurately.
Develop solutions for complex technical issues arising during system implementation, upgrades, or support operations.
Maintain familiarity with current transport, communications, and RF technologies and troubleshooting techniques.
Collaborate with System Managers, Engineering, Project Management, Sales, System Technologists, and Service Partners to design, implement, optimize, and cut over advanced communication systems.
Lead NG911 infrastructure installation, optimization, and maintenance.
Oversee NICE Public Safety system installation, optimization, and maintenance.
Provide subject matter expertise for subsystem-level troubleshooting.
Participate in an on-call rotation once every other month.