Field Service Engineer - Albuquerque, NM

Motorola Solutions•Albuquerque, NM

About The Position

Motorola Solutions’ Field Technical Service Organization supports implementation and maintenance of highly technical communications systems at customer locations. The Field Service Engineer is responsible for post-sale installation, optimization, maintenance, and ongoing management of communications systems, maintaining performance and availability across integrated systems. The position includes routine maintenance, performance monitoring, alarm and error response, advanced troubleshooting, and development of solutions for complex technical issues during implementation, upgrades, and support operations. The engineer collaborates with System Managers, Engineering, Project Management, Sales, System Technologists, and Service Partners to design, implement, optimize, and cut over systems. The role also leads NG911 infrastructure work, oversees NICE Public Safety systems, and provides expertise for subsystem troubleshooting. The role participates in an on-call rotation once every other month and may require 25%–50% travel within the Western Region territory, including Arizona, Nevada, Wyoming, Colorado, Utah, New Mexico, and El Paso, Texas. A CET is required within six months of hiring. The position requires a clean driving record and the ability to obtain required government customer background clearance, including a stringent fingerprint background check under the CJIS Security Policy.

Requirements

At least 3 years of experience with Motorola Astro P25 communications systems, VHF, UHF, 700/800 public safety radio systems, and 911/ECW/Airbus equipment.
At least 3 years of experience in one or more of the listed fields: LMR, RF systems, radio frequency, radio communications, wired/wireless communications, networking equipment, Astro/P25, IT, electronics technician work, system management, field service/test technician work, military experience, network support, IT support, or systems technician work.
Associate degree, EET, technical certification, project management certification, IT certification, or military technical certification.
Hands-on experience with one or more of P25 radio systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, or IT networks.
In-depth knowledge of wired and wireless communication systems, including LAN and WAN networks.
Proficiency in computer network installation, configuration, and maintenance.
Expertise in NICE public safety loggers and hardware such as cabling, channel banks, hubs, routers, switches, and bridges.
Strong background in standard telephony, dedicated data circuits, and packet-switching techniques.
High computer literacy and advanced proficiency with Google Suite applications and Microsoft Office, including Word, Excel, Outlook, and Access.
Strong self-management and interpersonal skills, with the ability to collaborate with customers, subcontractor partners, and internal teams.
Ability to work independently with minimal direct supervision.
Ability to resolve customer issues efficiently in high-pressure or high-stress situations.
Proficiency with common Motorola two-way radio optimization and test equipment, including communications systems analyzers, watt meters, TIMS sets, CPS, RSS, antenna systems analyzers (FDRs), and T1 test sets.
Practical experience configuring and testing Motorola two-way radio and subscriber products.
Solid understanding of Motorola Trunking, P25, and SmartZone systems.
Ability to obtain background clearance required by government customers and successfully pass the required CJIS fingerprint background check.
Must have and maintain a clean driving record.
Must obtain CET within six months of hiring.
Ability to travel 25%–50% within the specified Western Region territory.

Nice To Haves

FCC License.
Industry certifications.

Responsibilities

Install, optimize, maintain, and manage highly technical communications systems after sale.
Maintain optimal performance across integrated systems and proactively address system-level alarms and errors.
Perform hardware and software installation, optimization, and advanced troubleshooting.
Ensure high system availability through routine maintenance and continuous performance monitoring.
Execute preventative maintenance routines, analyze trends, and accurately document results.
Develop solutions to complex technical issues arising during implementation, upgrades, or support operations.
Maintain familiarity with current technologies and troubleshooting techniques in transport, communications, and RF systems.
Collaborate with System Managers, Engineering, Project Management, Sales, System Technologists, and Service Partners to design, implement, optimize, and cut over systems that meet or exceed customer expectations.
Lead NG911 infrastructure installation, optimization, and maintenance.
Oversee NICE Public Safety system installation, optimization, and maintenance.
Provide subject matter expertise for subsystem-level troubleshooting.
Participate in an on-call rotation once every other month.
Design, develop, and present technical training materials.
Guide integration of new tools and technical solutions into team operations.