P&C Product Management Director - State Management

USAA•San Antonio, VA

6d•Remote

About The Position

USAA is seeking a P&C Product Management Director for its Property and Casualty Go-To-Market team, supporting states in the Northeast Region. This role is accountable for achieving property and casualty insurance profit and growth targets in assigned states. The director develops strategic vision and tactical plans to profitably expand USAA’s product line market share, monitors state-specific or national product competitive and financial KPIs, and identifies opportunities for regional or national impact through best practices and innovation. The position is remote eligible in the continental U.S. with occasional business travel. Individuals who live within 60 miles of a USAA office are expected to work onsite four days per week. The role works with large data sets, leads state-specific P&L and marketing analysis, provides financial and customer insights to executives, and leads the design, development, implementation, and maintenance of P&C insurance products. It also collaborates with internal stakeholders and external regulators, directs analytics to identify growth opportunities, builds performance reports, conducts market and product analysis, and develops team members through guidance, coaching, and training. The director is responsible for ensuring business risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics, or four years of relevant education and/or experience.
Eight years of relevant product or program management experience analyzing data and developing recommendations, or an advanced degree in Business with six years of product or program management experience.
Four years of P&C experience.
Extensive experience creating product briefings and presenting to executive leadership.
Demonstrated ability to independently conduct product analysis and develop an in-depth understanding of market dynamics, including competitor underwriting initiatives and rate level analysis.
Strong interpersonal and relationship management skills, emphasizing customer focus, collaboration, and partnering to achieve results.
Advanced knowledge of applicable product-related regulations and risk and compliance requirements.

Nice To Haves

Experience with P&C product management, including state regulations and marketplace knowledge.
Sophisticated data analytics experience, including pulling data, analyzing trends, and making recommendations to leadership.
Ability to communicate complex findings clearly and effectively in writing and verbally, and to present regularly to executive leadership and key business partners.
Mastery of SQL, Tableau, and Snowflake; Python experience is a plus.
P&C product management experience involving pricing, P&L, risk profiles, underwriting, state-specific forms, and legal or risk management.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Lead business analysis of state-specific P&L and marketing strategy, including the impact of marketing investments on P&L results.
Provide guidance on financial and customer-related concerns to executives using data sources and tools such as SAS, SQL, Tableau, and R.
Lead the design, development, implementation, and maintenance of P&C insurance products in collaboration with business partners.
Build internal stakeholder partnerships to develop insights and execute multi-year state strategies.
Maintain partnerships with external regulators to bring strategic actions to market.
Direct analytics with internal stakeholders to identify growth opportunities, build a 360-degree view of membership, and present key learnings.
Build complex reports using data tools to monitor business performance and communicate results.
Work with stakeholders to understand business objectives, define key performance indicators, evaluate performance, identify emerging themes and trends, and improve performance while minimizing risk.
Lead comprehensive market analysis and evaluate product performance metrics to facilitate regional and countrywide decision-making.
Partner with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationships with local regulatory agencies and industry organizations.
Develop team members by providing guidance, coaching, and training on processes and procedures supporting product line initiatives.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.