Product Development Director (P&C Auto)

USAA•Tampa, FL

21h•$127,310 - $243,340•Remote

About The Position

USAA is seeking a non-people-leading Product Development Director to support Property and Casualty (P&C) Auto Product Development. The role works with the team to enhance Auto product management and monitor performance through data insights. It is accountable for developing new products and overseeing their launch and maturation in strategic markets. As a cross-functional expert, the director supports product initiatives involving development, compliance, operations and process improvement, claims, vendors, product documentation, fulfillment, and system releases. The role develops digital-first products for members, launches innovative offerings and enhancements, and monitors new products after launch. It uses internal and external data to inform product strategy and competitive intelligence, develops product value propositions, supports sales channels, and coordinates with Legal, Compliance, and Risk Management to ensure products meet applicable requirements. The position is remote-eligible in the continental U.S., with occasional business travel. Employees living within 60 miles of a USAA office are expected to work onsite four days per week.

Requirements

Bachelor’s degree in Business, Marketing, Supply Chain, or Statistics, or four years of relevant education and/or experience.
Eight years of relevant experience in Actuarial, Pricing, Underwriting, Marketing, Operations, Financial Services, or relevant military experience.
Extensive experience developing, deploying, and supporting a product or integrated suite of products.
Experience working through an agile product development process and managing multiple products simultaneously.
Knowledge and application of the Product Development Life Cycle (PDLC).
Hands-on experience with problem framing, qualitative and quantitative research, product experiments, hypothesis testing, and prototyping to launch products across human, technology, and business dimensions.
Ability to navigate ambiguous contexts with confidence.
Ability to break complex initiatives into manageable features and capabilities and deliver them incrementally.

Nice To Haves

Strong P&C business acumen, preferably in Auto, including product management, pricing, underwriting, or product intelligence.
Experience designing innovative insurance product enhancements, preferably Auto.
Experience with data analytics and delivering insights; Snowflake, SQL, and Tableau experience is desirable.
Strong critical thinking skills to evaluate information, identify data gaps, and validate insights.
Ability to analyze the full product lifecycle, anticipate potential issues in pricing, underwriting, claims, or customer experience arising from product design, and proactively identify solutions.
Experience translating business requirements for technical and analytical teams.
Experience developing complex business case analyses (BCA).
Experience supporting product briefings and presenting to executive leadership.
U.S. military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Develop digital-first products that address USAA members’ needs and risks.
Lead development and launch of innovative product offerings and enhanced features or services for existing products.
Maintain knowledge of business and underwriting performance for products in scope, including trends and results.
Monitor, maintain, and underwrite new-in-market products after launch based on performance, member needs, and competitive market changes, including product rules, rates, and forms.
Recommend new product launches and evaluate whether to buy, build, or ally for individual products.
Develop creative product and coverage solutions for member needs and maintain a product development pipeline.
Analyze internal and external data and member information to inform product strategy and competitive intelligence.
Develop and communicate the value proposition for new products.
Ensure sales support is delivered across distribution channels, including web, mobile, and contact center, so products are properly positioned to members.
Lead analysis and evaluation of new product performance metrics and recommend changes before full launch when necessary.
Coordinate with Legal, Compliance, Risk Management, and other control partners to ensure offerings comply with applicable laws and regulations.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.