Overstaff Branch Manager

World Finance•Mesquite, TX

18h•Onsite

About The Position

World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches in an assigned region. The manager leads by example to help branch teams deliver excellent customer service, maintain compliance, and meet performance goals wherever coverage is needed. The role supports customers with financial needs, including connecting them with appropriate loan products and assisting with tax services, while promoting the company’s products and services and building relationships in local communities. The position requires daily travel between assigned branches and to make bank deposits. Coverage areas can be discussed with the hiring manager. Authorized travel time is compensated according to company policy, including overtime calculations where applicable, and business mileage in a personal vehicle is reimbursed, excluding normal commuting. The role is based in standard indoor office settings and involves frequent customer and coworker interaction. The environment can be fast-paced and high-demand, with shifting priorities and tight deadlines. Frequent travel may include extended hours, evenings, or weekends. Regular, reliable attendance and punctuality are essential. World Finance has operated since 1962 and is based in Greenville, South Carolina. It serves more than one million customers annually through personal loans and tax preparation services, with over 1,200 branches in 16 states. The company describes a growth-minded culture with advancement opportunities, including profit share opportunities, and emphasizes customer financial empowerment and community relationships. Salary is $35,500–$43,000 with a bonus opportunity.

Requirements

Proven ability to lead, coach, and motivate team members to achieve results.
Strong customer service skills and the ability to make customers and teams feel valued.
Ability to analyze performance and identify growth opportunities.
Willingness to evolve, embrace change, and lead through it.
Team-oriented mindset and willingness to help wherever needed.
Excellent communication and interpersonal skills.
Reliable transportation for daily travel to assigned branches and bank deposits.
Regular, reliable attendance and punctuality.

Nice To Haves

Prior management or leadership experience is strongly preferred.
Desire to grow in leadership and inspire others to do the same.

Responsibilities

Provide onsite management coverage and operational leadership across assigned branches.
Set an example for excellent customer service in each branch supported.
Lead, mentor, and develop branch team members to support smooth daily operations and alignment with company goals.
Address customer needs holistically, including connecting customers with appropriate loan products and assisting with tax services.
Promote World Finance products and services to support customers’ financial success and drive branch growth.
Collaborate with and leverage the strengths of team members in each branch overseen.
Maintain compliance with company policies and adherence to operational standards.
Build relationships within served communities and identify business growth opportunities.
Foster a positive team environment that encourages engagement, accountability, and continuous improvement.
Travel daily to assigned branches and make bank deposits.

Benefits

Bonus opportunity.
Profit share opportunities.
Paid volunteer hours each year.
Health insurance available the first of the month following 30 days.
Dental insurance available the first of the month following 30 days.
Vision insurance available the first of the month following 30 days.
Life insurance available the first of the month following 30 days.
Paid holidays.
Sick days.
Vacation time.
401(k) with company match.
Mileage reimbursement for business use of personal vehicles, excluding normal commuting.
Compensation for authorized travel time in accordance with company policy, including overtime calculations where applicable.