Financial Services Representative (Overstaff)

World Finance • Muskogee, OK

3d • $15 - $19 • Onsite

About The Position

World Finance is seeking an Overstaff Financial Services Representative (FSR) to provide onsite support to multiple branch locations within an assigned region. The FSR fills open or short-staffed positions, assists Branch Managers with smooth operations and growth goals, and upholds company standards while delivering seamless customer experiences. The role requires daily travel between assigned branches and may include travel to banks for deposits. Authorized travel time is compensated under company policy, including overtime calculations where applicable, and business mileage using a personal vehicle is reimbursed, excluding normal commuting. The coverage area can be discussed with the hiring manager.

The FSR helps customers make responsible financial choices, supports loan applications and closings, processes payments, maintains accurate cash records, and builds customer relationships. The position also supports tax services and other branch duties. The work takes place in standard indoor office settings and involves frequent customer and coworker interaction in a fast-paced, high-demand environment. Regular, reliable attendance and punctuality are essential. Hourly pay is $15–$19.

Requirements

• Demonstrated self-confidence, organization, and adaptability.
• Kindness, compassion, and a history of helping others succeed.
• A quality-focused, problem-solving mindset and openness to new ideas.
• A team-oriented approach, with willingness to pitch in, learn, and lead by example.
• Basic computer proficiency and comfort learning new systems.
• Valid driver’s license and access to a dependable vehicle.
• Ability to meet the position’s physical and working-condition demands, including regular movement around office environments, occasional lifting and bending, and frequent travel.

Responsibilities

• Provide onsite support to multiple assigned branches, filling in for open or short-staffed positions.
• Guide customers toward upward credit mobility through responsible financial choices.
• Assist customers with questions, concerns, and available products while delivering high-quality customer service.
• Process and prepare loan applications, documents, and renewals accurately.
• Take and process customer payments.
• Prepare and execute closings for current and renewal loans.
• Balance the assigned cash drawer daily and ensure transactions are accurate.
• Complete daily branch bank deposits and, when needed, transport funds to and from the bank.
• Maintain customer relationships and represent company values at each supported branch.
• Collaborate with Branch Managers and team members to meet performance goals.
• Call approved and unmade applications to close loans daily.
• Support tax services and help build tax clientele.
• Send complete and accurate credit denial letters within 30 days of the application date.
• Pay branch expenses as instructed by the Branch Manager.
• Travel daily between assigned branches and to banks as needed.
• Maintain regular, reliable attendance and punctuality.

Benefits

• Health, dental, vision, and life insurance are available to full-time team members beginning the first of the month following 30 days.
• Paid holidays and vacation time.
• 401(k) with company match.
• Paid volunteer hours each year.
• Mileage reimbursement for business use of a personal vehicle, excluding normal commuting.
• Compensation for authorized travel time under company policy, including overtime calculations where applicable.
• Career growth and promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed