Overstaff Branch Manager

World Finance • Mt. Juliet, TN

1d • Onsite

About The Position

World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. The manager leads by example to help branch teams deliver excellent customer service, maintain compliance, and meet performance goals. The role includes coaching and developing team members, supporting customers with loan products and tax services, promoting business growth, and building relationships in the communities served.

The position requires reliable transportation and daily travel between assigned branches, including travel for bank deposits. Coverage areas can be discussed with the hiring manager. Authorized travel time is compensated according to company policy, including overtime calculations where applicable, and business mileage using a personal vehicle is reimbursed, excluding normal commuting.

This is a fast-paced, high-demand role in standard indoor office settings. It involves frequent customer and coworker interaction, regular attendance and punctuality, and travel that may include extended hours, evenings, or weekends. World Finance describes its culture as growth-minded and community-focused, with opportunities for advancement and a purpose of helping customers achieve financial stability.

Requirements

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Ability to analyze performance and identify growth opportunities.
• Willingness to evolve, embrace change, and lead through change.
• Team-oriented approach and willingness to help wherever needed.
• Excellent communication and interpersonal skills.
• Reliable transportation for daily travel to assigned branches and bank deposits.
• Regular, reliable attendance and punctuality.
• Ability to meet the physical and working-condition demands described, including frequent travel and movement throughout office environments.

Nice To Haves

• Prior management or leadership experience is strongly preferred.
• Desire to grow in leadership and inspire others to do the same.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple assigned branches.
• Set an example for excellent customer service at each supported branch.
• Lead, mentor, and develop branch team members to support smooth daily operations and alignment with company goals.
• Address customer needs holistically, including matching customers with appropriate loan products and assisting with tax services.
• Promote World Finance products and services to support customers’ financial success and drive branch growth.
• Support and collaborate with team members at each branch, leveraging their strengths.
• Maintain compliance with company policies and adherence to operational standards.
• Build relationships in the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.
• Travel daily to assigned branches and make bank deposits.

Benefits

• Bonus opportunity.
• Profit share opportunities.
• Paid volunteer hours each year.
• Health, dental, vision, and life insurance available the first of the month following 30 days.
• Paid holidays, sick days, and vacation time.
• 401(k) with company match.
• Authorized travel time compensation, including overtime calculations where applicable.
• Mileage reimbursement for business use of a personal vehicle, excluding normal commuting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed