Branch Manager (Overstaff)
About The Position
World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. The role leads by example to help branch teams deliver exceptional customer service, maintain compliance, and meet performance goals wherever coverage is needed. The manager guides customers toward appropriate loan products and tax services, supports team members, and helps branches grow through strong community relationships and promotion of company services. This position requires daily travel between assigned branches and to make bank deposits. Authorized travel time is compensated in accordance with company policy, including overtime calculations where applicable, and business mileage in a personal vehicle is reimbursed except for normal commuting. The role works in standard indoor office settings and in a fast-paced environment with frequent customer and coworker interaction. Travel may involve extended hours, evenings, or weekends. World Finance describes itself as a people-focused company with opportunities for advancement and profit share. The company has more than 1,200 branches in 16 states and serves customers through personal loans and tax preparation services.
Requirements
- Proven ability to lead, coach, and motivate team members to achieve results.
- Strong customer service skills and ability to make customers and teams feel valued.
- Ability to analyze performance and identify growth opportunities.
- Willingness to evolve, embrace change, and lead through it.
- Team-oriented approach and readiness to help wherever needed.
- Excellent communication and interpersonal skills.
- Reliable transportation for daily travel to assigned branches and bank deposits.
- Regular, reliable attendance and punctuality.
Nice To Haves
- Prior management or leadership experience is strongly preferred.
- Desire to grow in leadership and inspire others.
Responsibilities
- Provide onsite management coverage and operational leadership across multiple assigned branches.
- Set an example for excellent customer service in each branch supported.
- Lead, mentor, and develop branch team members to support smooth daily operations and company goals.
- Address customer needs holistically, including helping customers find appropriate loan products and assisting with tax services.
- Promote World Finance products and services to support customer financial success and branch growth.
- Collaborate with team members and leverage their strengths in each branch overseen.
- Maintain compliance with company policies and adherence to operational standards.
- Build relationships in communities served and identify business-growth opportunities.
- Foster a positive team environment that encourages engagement, accountability, and continuous improvement.
- Travel daily to assigned branches and make bank deposits.
Benefits
- Bonus opportunity.
- Profit share opportunities.
- Paid volunteer hours each year.
- Health, dental, vision, and life insurance available the first of the month following 30 days.
- Paid holidays, sick days, and vacation time.
- 401(k) with company match.
- Mileage reimbursement for business use of personal vehicles, excluding normal commuting.
- Authorized travel time compensated in accordance with company policy, including overtime calculations where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
