Branch Manager (Overstaff)
About The Position
World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. The role leads by example to help branch teams deliver excellent customer service, maintain compliance, and achieve performance goals. The manager supports customers with financial products and tax services, develops branch team members, and helps grow the business and strengthen community relationships. The position requires daily travel among assigned branches and to make bank deposits. Authorized travel time is compensated in accordance with company policy, including overtime calculations where applicable, and business mileage using a personal vehicle is reimbursed; normal commuting is excluded. The work takes place in standard indoor office settings and involves frequent customer and coworker interaction. Travel may include extended hours, evenings, or weekends.
Requirements
- Ability to lead, coach, and motivate team members to achieve results.
- Strong customer service skills and ability to make customers and teams feel valued.
- Ability to analyze performance and identify growth opportunities.
- Willingness to evolve, embrace change, and lead through change.
- Team-oriented approach and willingness to help wherever needed.
- Excellent communication and interpersonal skills.
- Reliable transportation for daily travel to assigned branches and bank deposits.
- Regular, reliable attendance and punctuality.
Nice To Haves
- Prior management or leadership experience is strongly preferred.
- Desire to grow in leadership and inspire others to do the same.
Responsibilities
- Provide onsite management coverage and operational leadership across multiple assigned branches.
- Model and facilitate excellent customer service in each branch supported.
- Lead, mentor, and develop branch team members to support daily operations and company goals.
- Address customers’ needs, including matching them with appropriate loan products and assisting with tax services.
- Promote World Finance products and services to support customer financial success and branch growth.
- Collaborate with and leverage the strengths of team members in each branch.
- Maintain compliance with company policies and operational standards.
- Build relationships in the communities served and identify business growth opportunities.
- Foster a positive team environment that encourages engagement, accountability, and continuous improvement.
- Travel daily to assigned branches and make bank deposits.
Benefits
- Bonus opportunity.
- Profit share opportunities.
- Paid volunteer hours each year.
- Health, dental, vision, and life insurance available the first of the month following 30 days.
- Paid holidays, sick days, and vacation time.
- 401(k) with company match.
- Mileage reimbursement for business use of personal vehicles, excluding normal commuting.
- Compensation for authorized travel time, including overtime calculations where applicable.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
