Overstaff Branch Manager

World Finance • Georgetown, TX

3d • Onsite

About The Position

World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches in an assigned region. The role leads by example to help branch teams deliver excellent customer service, maintain compliance, and meet performance goals wherever coverage is needed. The position includes daily travel between assigned branches and to make bank deposits; coverage areas can be discussed with the hiring manager. Authorized travel time is compensated in accordance with company policy, including overtime calculations where applicable, and mileage is reimbursed for business use of a personal vehicle, excluding normal commuting. Salary is $40,000 with a bonus opportunity.

World Finance is a people-focused company that provides personal loans and tax preparation services. The company describes its culture as growth-minded, community-connected, and focused on customer financial empowerment. It offers advancement opportunities, including profit share opportunities, and serves more than one million customers annually through over 1,200 branches in 16 states.

The position is performed in standard indoor office settings and involves frequent travel, customer and coworker interaction, and work in a fast-paced environment with shifting priorities and tight deadlines. Extended hours, evenings, or weekends may be required. Regular, reliable attendance and punctuality are essential. Reasonable accommodations may be made for physical and environmental requirements unless they create an undue hardship.

Requirements

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Ability to analyze performance and identify growth opportunities.
• Willingness to evolve, embrace change, and lead through change.
• Team-oriented mindset and willingness to help wherever needed.
• Excellent communication and interpersonal skills.
• Reliable transportation for daily travel to assigned branches and bank deposits.
• Ability to meet the physical and working-condition requirements, including regular movement, occasional lifting or exertion, frequent travel, and reliable attendance.

Nice To Haves

• Prior management or leadership experience is strongly preferred.
• Desire to grow in leadership and inspire others to do the same.

Responsibilities

• Provide onsite management coverage and operational leadership across assigned branches.
• Set an example for excellent customer service in each branch supported.
• Lead, mentor, and develop branch team members to support smooth daily operations and company goals.
• Address customer needs holistically, including connecting customers with appropriate loan products and assisting with tax services.
• Promote World Finance products and services to support customers’ financial success and branch growth.
• Support and collaborate with team members in each branch, leveraging their strengths.
• Maintain compliance with company policies and adherence to operational standards.
• Build relationships in the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.
• Travel daily to assigned branches and make bank deposits.

Benefits

• Bonus opportunity.
• Profit share opportunities.
• Paid volunteer hours each year.
• Health, dental, vision, and life insurance available the first of the month following 30 days.
• Paid holidays, sick days, and vacation time.
• 401(k) with company match.
• Mileage reimbursement for business use of a personal vehicle, excluding normal commuting.
• Authorized travel time compensated according to company policy, including overtime calculations where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed