The Overnight Stocking Coach leads and develops associates while overseeing store-area operations. The role teaches and trains associates, listens to their feedback, communicates company direction and business initiatives, and leads change. It models exceptional customer service and helps resolve customer issues, improve service processes, and deliver a high-quality customer experience. The Coach drives the financial performance and sales of the designated store area by reviewing profit-and-loss results, assisting with budgeting and forecasting, controlling expenses, and monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes. The role develops action plans to reduce shrink and achieve sales and profit goals. The position supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. It builds relationships with stakeholders, supports business initiatives, measures progress, identifies improvement opportunities, and ensures compliance with company policies, values, ethics, and standards. The role promotes a culture of belonging, integrity, customer service, and continuous improvement. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may receive additional compensation based on location or complex structure.
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Job Type
Full-time
Career Level
Manager
Education Level
Associate degree