(USA) Overnight Stocking Coach, Non-Complex

Wal-Mart Stores East•Westfield, MA

27d•Onsite

About The Position

The Overnight Stocking Coach leads and develops store associates and oversees operations in the designated store area. The role supports customer service, merchandising, inventory flow, seasonal transitions, and operational processes while driving sales and financial performance. The Coach hires, trains, mentors, and supervises associates, sets clear expectations, recognizes contributions, and promotes a workplace where associates feel they belong. The role also coordinates operational assignments, collaborates with stakeholders, measures progress toward business objectives, identifies improvement opportunities, and supports compliance with company policies, values, and ethical standards. The position models Walmart’s customer-service standards and One Best Way service model, resolves customer concerns, and develops action plans to address service or operational deficiencies. It reviews profit-and-loss results, supports budgeting and forecasting, manages expenses, and works to reduce shrink and achieve sales and profit goals. The Coach is expected to lead through change, communicate effectively across levels of the organization, encourage continuous learning, and uphold Walmart’s values of Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential may apply where required. The position is based at 141 Springfield Road, Westfield, Massachusetts.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and actively listen to associates; tour stores and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
Model customer-service standards and the One Best Way service model; support customer-service initiatives and resolve customer needs, complaints, and issues.
Develop and implement action plans to correct deficiencies and improve the customer experience.
Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, assign duties to, recognize, and supervise associates; communicate expectations and support staffing needs and company growth.
Promote a workplace culture of belonging and develop qualified associates.
Coordinate and oversee job-related activities and assignments; build relationships with key stakeholders and support plans that meet customer and business needs.
Set and communicate goals and objectives, establish accountability, measure progress, and identify improvement opportunities.
Ensure compliance with company policies and procedures and support company values, ethics, and integrity, including the Open Door Policy.
Encourage continuous improvement, learning, adaptability, and the use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Annual or quarterly performance bonuses.