(USA) Overnight Stocking Coach, Non-Complex
About The Position
The Overnight Stocking Coach leads and develops associates while supporting store operations, merchandising, customer service, and the financial performance of the designated store area. The role sets clear expectations, trains and mentors associates, assigns duties, recognizes contributions, and helps build a high-performing, inclusive team. It also involves communicating company direction and business objectives, supporting change efforts, and collaborating with associates and stakeholders at all levels. The Coach supports exceptional customer service by modeling Walmart’s One Best Way service model, resolving customer issues, and implementing action plans and process improvements. The role monitors profit and loss, budgeting, expenses, merchandise presentation, seasonal transitions, inventory flow, and operational processes to help meet sales and profit goals and reduce shrink. The position oversees assigned activities and initiatives, measures progress, identifies improvement opportunities, and ensures compliance with company policies, values, ethics, and standards. Coaches are expected to promote belonging, accountability, continuous learning, integrity, and a customer-first approach. For facilities that sell firearms, the role requires successful completion of a firearms-specific criminal background check and authorized training; facilities selling only ammunition may require a current state-issued Certificate of Eligibility where applicable. Associates must also complete required trainings and assessments.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, mentor, and develop associates; assign duties, set expectations, recognize contributions, and support staffing needs.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, company direction, and business objectives.
- Model exceptional customer service and support customer service initiatives, resolve customer complaints and issues, and implement corrective action plans and process improvements.
- Drive the financial performance and sales of the designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, and controlling expenses.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, measure progress, and identify improvement opportunities.
- Ensure compliance with company policies, procedures, mission, values, ethics, and integrity standards; support the Open Door Policy.
- Promote a workplace culture of belonging, collaboration, accountability, continuous learning, and customer-first service.
- Attend and successfully complete required job trainings and assessments.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
