(USA) Overnight Stocking Coach, Non-Complex
About The Position
The Overnight Stocking Coach leads and develops store associates, supports customer service, and drives the financial performance and sales of the designated store area. The role involves teaching, training, listening to associates, touring stores, providing feedback, communicating store operations and business initiatives, and leading company change efforts. The Coach sets clear expectations and guidance to help teams implement business solutions and meet objectives. The role models Walmart's One Best Way service standards, supports customer service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. It oversees merchandise presentation, seasonal transitions, inventory flow, operational processes, budgeting, forecasting, expense control, and shrink mitigation to help achieve sales and profit goals. The Coach hires, trains, mentors, and supervises associates; assigns duties; sets expectations; recognizes contributions; and supports staffing and development. The role also coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, ensures compliance with company policies, and promotes a culture of belonging, integrity, customer service, and continuous learning. The position supports Walmart's goal of becoming a regenerative company through positive impact, waste reduction, and local giving.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Complete all job-required trainings and assessments.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop store associates; tour stores and provide feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
- Model exceptional customer service and support customer service initiatives, including community outreach programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
- Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and Open Door Policy.
- Promote belonging, collaboration, integrity, accountability, customer-first decision-making, continuous improvement, and learning.
- Support Walmart's goal of becoming a regenerative company by helping create positive impact, eliminate waste, and participate in local giving.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
- Regional Pay Zone and Complex Structure additional compensation may apply for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
