(USA) Overnight Stocking Coach, Non-Complex, Management
About The Position
The Overnight Stocking Coach leads and develops store teams, supports customer service, and drives the financial and operational performance of the designated store area. The role teaches, trains, and coaches associates; communicates expectations and company direction; and leads change and business initiatives. It also models Walmart’s One Best Way service standards and supports resolution of customer needs, complaints, and issues. The coach reviews profit and loss performance, assists with budgeting and forecasting, controls expenses, and monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. The role develops and implements action plans to reduce shrink and achieve sales and profit goals. It hires, trains, mentors, assigns, and recognizes associates, builds a sense of belonging, and helps meet staffing needs. The position coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. Walmart states that the position offers an annual salary range of $65,000 to $100,000, with additional performance-based bonus compensation and benefits subject to eligibility and plan terms.
Requirements
- At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams by listening to associates, touring stores, and providing feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
- Model and demonstrate customer service standards using the One Best Way service model.
- Manage and support customer service initiatives, resolve customer needs and complaints, and implement action plans to address deficiencies and improve customer experience.
- Review and evaluate profit and loss statements; assist with budgeting, forecasting, and expense control in the designated business area.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, assign duties to, and recognize associates; set and communicate expectations and support staffing needs.
- Promote a workplace where associates feel a sense of belonging and support associate development.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.
- Promote continuous improvement, learning, adaptability, and use of new technologies and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs, subject to requirements.
- Performance-based bonus awards; additional compensation may include regional pay zone or complex-structure pay where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
