(USA) Overnight Stocking Coach, Non-Complex, Management

Wal-Mart Stores East • Hudson, NH

25d • Onsite

About The Position

The Overnight Stocking Coach leads and develops store teams, supports customer service, and drives financial performance and sales in the designated store area. The role coaches associates through training, store tours, feedback, communication, and collaboration, and leads company change efforts by setting clear expectations and guiding implementation of business solutions.

The Coach models Walmart's customer service standards and supports customer service initiatives, resolves customer issues, implements corrective action plans, and leads process improvements. Responsibilities also include evaluating profit and loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, managing operational processes, and addressing shrink to achieve sales and profit goals.

The role supervises, hires, trains, mentors, and recognizes associates; assigns duties; sets expectations; and promotes belonging and development. The Coach coordinates assignments and initiatives, maintains stakeholder relationships, tracks progress and accountability, identifies improvement opportunities, and ensures compliance with company policies, values, ethics, and procedures. The position emphasizes respect for individuals, integrity, customer service, continuous improvement, adaptability, and learning.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and firearms-authorized training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, develop, and coach teams through store tours, active listening, and feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model customer service standards and support customer service initiatives, including community-oriented programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
• Review and evaluate profit and loss statements; assist with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, recognize, and supervise associates; assign duties and communicate expectations.
• Promote belonging and develop qualified associates to meet staffing needs and support company growth.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
• Set goals, build accountability, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
• Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree