(USA) Overnight Stocking Coach, Non-Complex, Management
About The Position
The Overnight Stocking Coach leads and develops store teams, supports store operations and merchandising, and drives the financial performance and sales of the designated store area. The role teaches and trains associates, communicates expectations and company direction, supports change efforts, and works with stakeholders to meet customer and business needs. It models exceptional customer service, resolves customer concerns, and leads process improvements to provide a high-quality customer experience. The Coach reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops plans to mitigate shrink and achieve sales and profit goals. The role hires, trains, mentors, recognizes, and supervises associates while fostering a workplace where people feel they belong. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The position is based at 1098 Frederick Blvd, Portsmouth, Virginia. Walmart describes its workplace as drug-free and maintains a no-tolerance policy for illegal drugs and alcohol on the job.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Must attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead and develop teams through training, active listening, store tours, feedback, and communication about operations, merchandising, business initiatives, and company direction.
- Lead company change efforts by setting clear expectations and guiding associates in implementing business solutions.
- Model customer service standards and support customer service initiatives, resolve customer needs and complaints, and implement action plans to correct service deficiencies.
- Review profit and loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and support staffing and company growth needs.
- Build relationships with stakeholders, coordinate and oversee job-related activities, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
- Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
- Promote a culture of belonging, integrity, ethical conduct, customer service, continuous improvement, and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and other compensation may be available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
