(USA) Overnight Stocking Coach

Walmart•North Reading, MA

18d•Onsite

About The Position

Leads and develops teams by teaching, training, listening to associates, touring stores, and providing feedback. Communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions. Models exceptional customer service by demonstrating the One Best Way (OBW) service model and supporting customer-service initiatives, including community outreach. Ensures customer needs, complaints, and issues are resolved; develops action plans to address deficiencies; and leads process improvements to provide a high-quality customer experience. Drives financial performance and sales in the designated store area by reviewing profit-and-loss statements; assisting with budgeting, forecasting, and expense control; monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes; and implementing plans to reduce shrink and achieve sales and profit goals. Supervises, hires, trains, mentors, and develops associates. Assigns duties, sets expectations, recognizes associates, promotes belonging, and develops qualified associates to meet staffing needs and support company growth. Coordinates work and assignments, builds stakeholder relationships, supports initiatives, establishes and measures goals, identifies improvement opportunities, and promotes adaptability and continuous learning. Ensures compliance with company policies and procedures and supports Walmart’s mission, values, and ethical standards. Implements action plans, supports the Open Door Policy, and guides associates in applying company policies to business processes and practices. The role is guided by Walmart’s values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The position is based at 72 Main St, North Reading, Massachusetts. The annual salary range is $65,000–$100,000, with annual or quarterly performance bonuses and potentially additional compensation based on pay zone, store complexity, or state pay differentials.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Complete all job-required training and assessments.
At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
At facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
Communicate and collaborate with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model exceptional customer service and the One Best Way service model; support customer-service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and lead process improvements.
Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, promote belonging, and meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
Set and communicate goals, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and uphold company values, ethics, and integrity.
Support the Open Door Policy and provide direction on applying company policies in business processes and practices.
Support Walmart’s goal of becoming a regenerative company through actions such as creating belonging, eliminating waste, and participating in local giving.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards; annual or quarterly performance bonuses.
Potential regional pay zone, complex structure, and state pay differential compensation.