(USA) Overnight Stocking Coach

Walmart•Norfolk, VA

6d•$65,000 - $100,000•Onsite

About The Position

The Overnight Stocking Coach leads and develops store teams while overseeing the operational and financial performance of a designated store area. The role teaches, trains, listens to associates, communicates expectations, supports company initiatives and change efforts, and uses technology and business information to guide store operations. It models exceptional customer service, resolves customer issues, and leads improvements to the customer experience. The Coach reviews profit-and-loss performance, supports budgeting and forecasting, controls expenses, and monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. The role develops hourly associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing performance. It also coordinates work with stakeholders, tracks progress toward goals, addresses improvement opportunities, and ensures compliance with company policies and standards of ethics and integrity. Walmart describes the role’s leadership expectations through its values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. The position is based at the listed Norfolk, Virginia location. The annual salary range is $65,000–$100,000, with additional performance-based compensation and potential location- or role-based differentials.

Requirements

At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
Complete all job-required trainings and assessments.
At facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates; listen to associates and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
Model and demonstrate customer service standards and support customer-service initiatives, including community outreach.
Resolve customer needs, complaints, and issues; implement action plans to correct deficiencies and improve the customer experience.
Review and evaluate profit-and-loss statements; assist with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes to support sales and profit goals and mitigate shrink.
Hire, train, mentor, and supervise hourly associates; assign duties, set expectations, recognize associates, and support staffing needs and development.
Build relationships with key stakeholders and coordinate activities and initiatives to meet customer and business needs.
Set and communicate goals, build accountability, measure progress, identify improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity.
Promote belonging, collaboration, talent development, customer-first decision-making, continuous improvement, and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses.
Potential regional pay zone or complex-structure additional compensation.