(USA) Overnight Stocking Coach
About The Position
The Overnight Stocking Coach leads and develops associates, drives customer service and financial performance in the designated store area, and oversees operational activities. The role teaches and trains associates, communicates store operations and company direction, leads change efforts, and provides clear guidance to implement business solutions. It models exceptional customer service and supports initiatives to resolve customer issues and improve the customer experience. The role reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, and monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. It develops action plans to mitigate shrink and achieve sales and profit goals. The coach hires, trains, mentors, assigns duties, sets expectations, recognizes associates, and develops teams while promoting a workplace where associates feel a sense of belonging. The position coordinates job-related activities, builds stakeholder relationships, supports business initiatives, sets and tracks goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies, procedures, values, ethics, and integrity standards. The role is based at the Sioux Falls, South Dakota store location. The annual salary range is $65,000 to $100,000, with performance-based bonus opportunities and possible additional compensation based on position and location.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Complete all required job-related training and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and firearms-authorized training.
- For facilities that sell only ammunition and have applicable state-specific requirements, maintain a current state-issued Certificate of Eligibility.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop store associates; provide feedback through store tours and communicate company direction and business initiatives.
- Model customer service standards and support initiatives to resolve customer needs, complaints, and issues; develop corrective action plans and improve the customer experience.
- Drive financial performance and sales for the designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, and controlling expenses.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and support staffing needs and associate development.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans, establish objectives, measure progress, and address improvement opportunities.
- Promote a culture of belonging, collaboration, accountability, continuous learning, and adaptability.
- Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
Benefits
- Medical, dental, and vision coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
- Performance-based bonus awards and additional annual or quarterly performance bonuses.
- Possible regional pay zone or complex-structure compensation, depending on position and location.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
