(USA) Overnight Stocking Coach

Walmart•New Haven, CT

13d•$65,000 - $100,000•Onsite

About The Position

The Overnight Stocking Coach leads and develops teams while overseeing store-area operations, customer service, financial performance, merchandising, inventory flow, and compliance. The role includes teaching and training associates, communicating company direction and business objectives, supporting change, and setting clear expectations. The Coach models exceptional customer service and resolves customer needs and issues while improving the customer experience. The position drives sales and financial results by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory, and implementing plans to reduce shrink and meet sales and profit goals. The Coach hires, trains, mentors, assigns duties, recognizes associates, and develops qualified talent while fostering a sense of belonging. The role also coordinates assignments and stakeholder relationships, measures progress, identifies improvement opportunities, and ensures compliance with company policies, values, ethics, and standards. Walmart describes its culture through the principles Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The role supports continuous improvement, learning, accountability, customer-focused decisions, and Walmart’s goal of becoming a regenerative company.

Requirements

Meet one of the following minimum qualification paths: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, hold a current state-issued Certificate of Eligibility.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, feedback, and communication with associates at all levels.
Communicate store operations, merchandising, business initiatives, company direction, and objectives; lead change efforts and provide clear guidance.
Model customer service standards and support customer service initiatives, resolve customer needs and complaints, and implement plans to correct deficiencies.
Review profit-and-loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, and supervise associates; assign duties, set expectations, provide recognition, and develop qualified associates to meet staffing needs.
Build relationships with key stakeholders, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support company values, ethics, integrity, and the Open Door Policy.
Promote a workplace where associates feel included, supported, and able to thrive.